I purchase the annual Creative Cloud package in April 2014 for $214. The program I use the most is Premiere Pro CC. It had not been working properly for a while so I uninstalled Premiere, intending to just reinstall it using my cloud access. However, somehow my paid one-year paid membership had reverted to a free membership and I could only download a trial version of Premiere Pro CC 2014. What is going on here? I would like to be able to use the services I paid for.
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)