1 Reply Latest reply on Jan 4, 2015 3:55 PM by John T Smith

    Why is my one year paid membership all of a sudden a free membership only 9 months later?

    mg720

      I purchase the annual Creative Cloud package in April 2014 for $214. The program I use the most is Premiere Pro CC. It had not been working properly for a while so I uninstalled Premiere, intending to just reinstall it using my cloud access. However, somehow my paid one-year paid membership had reverted to a free membership and I could only download a trial version of Premiere Pro CC 2014. What is going on here? I would like to be able to use the services I paid for.