1 Reply Latest reply on Jan 5, 2015 11:03 AM by jeromiec83223024

    Baffled

    trevor1984

      I can't download Flash on my 10.9.5 mac with a 7.1.2 version of Safari.  It says my password is incorrect but I've changed the password, even created a new account on Adobe and it STILL will not accept the password.  I'm baffled and am out of options.  For the love of all that is holy, please help!

        • 1. Re: Baffled
          jeromiec83223024 Adobe Employee

          This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

           

          If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

           

          If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

           

          If you're still stumped, you may need to reset the password on your Mac:

          http://support.apple.com/kb/PH18653

          http://support.apple.com/kb/PH14325

          http://support.apple.com/en-us/HT201240