What version of Premiere Elements are you using and on what computer operating system is it running?
Have you checked all the workspace volume control opportunities, comparing against the Audio Meter?
What is the model/settings of the Canon that is recording your video - including file extension?
How are you importing your video from the Canon into Premiere Elements
a. from Canon video saved to the computer hard drive and from there imported into Premiere Elements with Premiere Elements' Add Media or Get Media
b. from Canon to computer USB connection and using a Premiere Elements Video Importer route
Does the problem exist if you open a new project?
Is the problem specific to one video file from that Canon, to all video from the Canon, or to all video files irregardless of the camera source?
We will be watching for details to help us help you.
wow I'm a total novice because i wasn't even sure how to answer some of your questions So here is my best attempt to answer. Thank you so very much for your reply. I just got a new computer asus with windows 8, i believe updated to 8.1 by best buy who installed new computer software, NOT INCLUDING Adobe stuff ,
I dont know about the workspace volume controls or audio meter, was on chat with geek squad to help figure out sound , as i was not getting any out of my monitor(i am now) utube videos can be heard now
video camer is vixia hfr52 and i used both the utility le transfer program and the premiere video importer, i can hear audio when i play the video through other video player(windows) just no audio in the premiere acutal files say audio(none)
I use a USB cord to connect camera to computer
Does that give you any info that could help solve problem?
Thank you again for your reply!! Very grateful
Thanks for the reply. Anything that I ask and you do not understand, just let me know and I will ask another way.
I am working through the details of what you have written and need to know what version of Premiere Elements you have installed on your Windows 8.1 Computer and are using.
Is it the latest version, version 13 or an earlier version?
To be continued...
If you do not understand what is written, then please let me know, and I will re-write it a different way.
From what I have read, your camera allows you to record AVCHD video compression with a .mts or .mp4 file extension.
Question: Does the file that you have imported into Premiere Elements Editor have a .mts or .mp4 file extension?
According to the video specification for your camera, if your camera settings are for the AVCHD.mts, then the audio is
Dolby Digital Stereo but, if you have AVCHD.mp4, the camera is using AAC audio. If your camera recordings have been
with the AVCHD.mts format, can you record some footage as AVCHD.mp4 and import that into Premiere Elements to determine
if now hear sound with the AVCHD.mp4?
That information would help us to fine tune the troubleshooting paths that we will take to resolution of the issue.
premiere elements 13
How can i tell which AVCHD video compression i am using?
Thanks for the information that you are using Premiere Elements 13, but there is a lot more information that we need to share in order to get at the core of the matter.
1. When you run into this no sound problem, please confirm where you are in the program
a. Elements Organizer 13 workspace
b. Premiere Elements 13 Expert or Quick workspace
I stress this point because there have been a lot of recent posts about no sound for video imports into the Elements Organizer 13 rather than imports into the
Premiere Elements 13 Editor.
The Elements Organizer 13 is going to look like this
The Premiere Elements 13 Expert workspace is going to look like this
Please confirm and then we will decide what next.
With regard to your post numbered 8 and about knowing if your camera is recording using AVCHD video compression...the quickest way is to know the camera specifications and settings.
You say that your camera is
video camera is vixia hfr52
We can look up the specifications online and also you can look at your camera and note the settings for your recording.