Are you running the program from a Domain or Local Administrative type User Account? Apparently not Local Administrative by your description in the introduction?
Last time we had this type of issue, the user was coming from a Domain type of account. The issue remains in that thread unresolved although there was some intervention
by Adobe Staff.
Is yours a separate matter or are you related to the user in the other thread?
Please review and consider, supply more details, and then we can decide what next.
Add On...can you run the program with this error if you run from a Local Administrator User Account?