WHY is there no fix for the dreaded black box installer for me?

[Guest]

I have searched this forum for days and see my issue with either no replies, or the ones with replies do not work.

I have a new PC win7.  I am running IE11 and FF34.0.5.  So far I hate my new PC.

Anyway, I have tried in both browsers all diff ways of installing from the many hints I have come across and still get the black box that hangs.  If I click on it a few times - sometimes - it takes me to the browser page and says "server not found."

BTW, in IE addons, flash is not listed so I cannot enable it like so many hints have said to do.  If it was that easy, I would not be here looking for help!

FF also does not have flash listed nor when I look for new addons is it an option!

At this point I am keeping my old pc to do certain things like plays games, etc.  This is ridiculous though!

I also see there is no phone number and no tech support outside of this forum, yet we at the mercy of Adobe Flash.  This is really not cool.

So I implore you, Adobe, can you please tell us how to fix this???

[_maria_]

Hello,

We are aware if the 'black box' issue with the shim installer (downloaded from get.adobe.com/flashplayer), however, this should not be the case with the full installer.  The links for the full installers are posted at the bottom of the Installation problems | Flash Player | Windows page, in the 'Still having problems' section.

--

Maria

[Guest]

Thanks Maria, but no go.  I saw this already on here and had already tried it.  Adobe needs to go back to the drawing board.

[jeromiec83223024]

Please try resetting your system's NVRAM:

How to Reset NVRAM on your Mac - Apple Support

[Guest]

I don't have a MAC.  I have a brand new Dell and should not be having this problem.