12 Replies Latest reply on Jan 12, 2015 5:25 PM by jeromiec83223024

    Flash installer hangs at 97%... and no more.

    frizbee88

      My Flash is out of date, downloading latest installer (v.16) and running it goes fine until 97% when it just hangs. I'm on a MacBook Pro, running OSX10.10.1 and have been through the help pages, even uninstalled Flash and started over and nothing changes. I've read through similar threads but none of them seem to address this problem and nothing suggested seems to work

        • 1. Re: Flash installer hangs at 97%... and no more.
          m_vargas Adobe Employee

          Hello,

           

          Please try using the full installer, posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.

           

          --

          Maria

          • 2. Re: Flash installer hangs at 97%... and no more.
            frizbee88 Level 1

            Hello

            Yes have tried that too and it gets to 95% and just hang there as well...

            • 4. Re: Flash installer hangs at 97%... and no more.
              frizbee88 Level 1

              2013-02-07 21:19:47 +0000 ---------- log start ----------

              2013-02-07 21:19:47 +0000 [install started]

              dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

              installer: Package name is PlugIn

              installer: Installing at base path /

              installer: The install was successful.

              sudo: no tty present and no askpass program specified

              2013-02-07 21:19:58 +0000 [install completed]

              2013-02-07 21:20:00 +0000 ----------  log end  ----------

              2013-02-07 21:20:00 +0000 Changing update mode to 1

              2013-02-16 17:51:48 +0000 ---------- log start ----------

              2013-02-16 17:51:49 +0000 1214

              2013-02-16 17:51:49 +0000 1214

              2013-02-16 17:51:52 +0000 ----------  log end  ----------

              2013-02-24 09:11:31 +0000 ---------- log start ----------

              2013-02-24 09:11:31 +0000 1214

              2013-02-24 09:11:31 +0000 1214

              2013-02-24 09:11:43 +0000 ----------  log end  ----------

              2013-03-04 19:25:24 +0000 ---------- log start ----------

              2013-03-04 19:25:24 +0000 1214

              2013-03-04 19:25:24 +0000 1214

              2013-03-04 19:25:30 +0000 ----------  log end  ----------

              2013-03-22 08:24:05 +0000 ---------- log start ----------

              2013-03-22 08:24:06 +0000 1214

              2013-03-22 08:24:06 +0000 1214

              2013-03-22 08:24:12 +0000 ----------  log end  ----------

              2013-04-26 16:52:00 +0000 ---------- log start ----------

              2013-04-26 16:52:00 +0000 All install checks pass

              2013-04-26 16:52:01 +0000 [install started]

              dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

              installer: Package name is PlugIn

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              sudo: no tty present and no askpass program specified

              2013-04-26 16:52:13 +0000 [install completed]

              2013-04-26 16:52:15 +0000 ----------  log end  ----------

              2013-04-26 16:52:15 +0000 Changing update mode to 0

              2013-05-17 10:06:33 +0000 ---------- log start ----------

              2013-05-17 10:06:33 +0000 All install checks pass

              2013-05-17 10:06:34 +0000 [install started]

              2013-05-17 10:06:45 +0000 [install succeeded]

              2013-05-17 10:06:46 +0000 ----------  log end  ----------

              2013-07-15 10:47:43 +0000 ---------- log start ----------

              2013-07-15 10:47:43 +0000 1213

              2013-07-15 10:47:43 +0000 1213

              2013-07-15 19:46:04 +0000 ----------  log end  ----------

              2013-07-26 16:23:41 +0000 ---------- log start ----------

              2013-07-26 16:23:41 +0000 1213

              2013-07-26 16:23:42 +0000 1213

              2013-07-26 16:23:46 +0000 ----------  log end  ----------

              2013-08-07 08:00:59 +0000 ---------- log start ----------

              2013-08-07 08:00:59 +0000 1213

              2013-08-07 08:00:59 +0000 1213

              2013-08-07 08:01:04 +0000 ----------  log end  ----------

              2013-08-15 14:42:15 +0000 ---------- log start ----------

              2013-08-15 14:42:15 +0000 1213

              2013-08-15 14:42:15 +0000 1213

              2013-08-15 14:42:19 +0000 ----------  log end  ----------

              2013-11-18 21:29:09 +0000 ---------- log start ----------

              2013-11-18 21:29:09 +0000 1389

              2013-11-18 21:29:09 +0000 1389

              2013-11-18 21:29:16 +0000 ----------  log end  ----------

              2013-11-26 16:52:06 +0000 ---------- log start ----------

              2013-11-26 16:52:06 +0000 1389

              2013-11-26 16:52:07 +0000 1389

              2013-11-26 16:52:11 +0000 ----------  log end  ----------

              2013-12-03 18:21:28 +0000 ---------- log start ----------

              2013-12-03 18:21:28 +0000 1389

              2013-12-03 18:21:29 +0000 1389

              2013-12-03 18:21:57 +0000 ----------  log end  ----------

              2013-12-10 19:58:11 +0000 ---------- log start ----------

              2013-12-10 19:58:11 +0000 1389

              2013-12-10 19:58:11 +0000 1389

              2013-12-11 10:58:42 +0000 18417494

              2013-12-11 10:58:42 +0000 verifySignatureWithData : Message Verified!

              2013-12-11 10:58:47 +0000 ----------  log end  ----------

              2013-12-11 10:58:51 +0000 ---------- log start ----------

              2013-12-11 10:58:51 +0000 All install checks pass

              2013-12-11 10:59:00 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

              2013-12-11 10:59:09 +0000 ----------  log end  ----------

              2014-01-03 17:11:02 +0000 ---------- log start ----------

              2014-01-03 17:11:02 +0000 All install checks pass

              2014-01-03 17:11:11 +0000 [install started]

              2014-01-03 17:11:22 +0000 [install succeeded]

              2014-01-03 17:11:22 +0000 ----------  log end  ----------

              2014-01-16 16:32:21 +0000 ---------- log start ----------

              2014-01-16 16:32:22 +0000 1386

              2014-01-16 16:32:22 +0000 1386

              2014-01-16 16:32:24 +0000 ----------  log end  ----------

              2014-02-04 17:46:43 +0000 ---------- log start ----------

              2014-02-04 17:46:43 +0000 1386

              2014-02-04 17:46:44 +0000 1386

              2014-02-04 17:46:49 +0000 ----------  log end  ----------

              2014-02-04 17:49:06 +0000 [I]  IM: ---------- log start ----------

              2014-02-04 17:49:06 +0000 [I]  IM: All install checks pass

              2014-02-04 17:49:06 +0000 [W]  IM: Unexpected umask value for process: 0

              2014-02-04 17:49:08 +0000 [E]  IM: User has 1 process that needs to be closed.

              2014-02-04 17:49:08 +0000 [E]  IM: Install failed with error code: 17.

              2014-02-04 17:49:08 +0000 [I]  IM: ----------  log end  ----------

              2014-02-04 17:49:21 +0000 [I]  IM: ---------- log start ----------

              2014-02-04 17:49:21 +0000 [I]  IM: All install checks pass

              2014-02-04 17:49:21 +0000 [W]  IM: Unexpected umask value for process: 0

              2014-02-04 17:49:23 +0000 [I]  IM: User does not have any processes that need to be closed.

              2014-02-04 17:49:23 +0000 [I]  IM: [install started]

              2014-02-04 17:49:32 +0000 [I] FIN: [finalizer started]

              2014-02-04 17:49:32 +0000 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-02-04 17:49:32 +0000 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-02-04 17:49:33 +0000 [I] FIN: [finalizer succeeded]

              dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-02-04 17:49:39 +0000 [I]  IM: [install succeeded]

              2014-02-04 17:49:39 +0000 [I]  IM: ----------  log end  ----------

              2014-02-21 16:40:09 +0000 [I]  IM: ---------- log start ----------

              2014-02-21 16:40:09 +0000 [I]  IM: All install checks pass

              2014-02-21 16:40:09 +0000 [I]  IM: [install started]

              2014-02-21 16:40:12 +0000 [I] FIN: [finalizer started]

              2014-02-21 16:40:12 +0000 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-02-21 16:40:12 +0000 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-02-21 16:40:13 +0000 [E] FIN: Unable to create directory '(null)'.

              2014-02-21 16:40:13 +0000 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-02-21 16:40:15 +0000 [I]  IM: [install succeeded]

              2014-02-21 16:40:15 +0000 [I]  IM: ----------  log end  ----------

              2014-02-24 10:14:30 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-02-27 15:46:26 +0000 [I]  IM: ---------- log start ----------

              2014-02-27 15:46:26 +0000 [I]  IM: 1386

              2014-02-27 15:46:27 +0000 [I]  IM: 1386

              2014-02-27 15:46:30 +0000 [I]  IM: ----------  log end  ----------

              2014-03-01 14:00:35 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-03-01 23:41:39 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-03-02 00:50:47 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-03-02 06:39:03 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-03-04 10:19:11 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-03-12 12:59:07 +0000 [I]  IM: ---------- log start ----------

              2014-03-12 12:59:07 +0000 [I]  IM: All install checks pass

              2014-03-12 12:59:07 +0000 [I]  IM: [install started]

              2014-03-12 12:59:10 +0000 [I] FIN: [finalizer started]

              2014-03-12 12:59:10 +0000 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-03-12 12:59:10 +0000 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-03-12 12:59:11 +0000 [E] FIN: Unable to create directory '(null)'.

              2014-03-12 12:59:11 +0000 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-03-12 12:59:13 +0000 [I]  IM: [install succeeded]

              2014-03-12 12:59:13 +0000 [I]  IM: ----------  log end  ----------

              2014-03-24 02:37:09 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-03-28 14:17:55 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-03-28 15:28:34 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-03-31 05:58:20 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-04-06 17:05:26 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-04-11 13:36:33 +0100 [I]  IM: ---------- log start ----------

              2014-04-11 13:36:33 +0100 [I]  IM: 1387

              2014-04-11 13:36:33 +0100 [I]  IM: 1387

              2014-04-11 13:36:39 +0100 [I]  IM: ----------  log end  ----------

              2014-04-16 21:02:37 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-04-17 07:01:16 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-04-17 09:44:53 +0100 [I]  IM: ---------- log start ----------

              2014-04-17 09:44:53 +0100 [I]  IM: All install checks pass

              2014-04-17 09:44:53 +0100 [I]  IM: [install started]

              2014-04-17 09:44:56 +0100 [I] FIN: [finalizer started]

              2014-04-17 09:44:56 +0100 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-04-17 09:44:56 +0100 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-04-17 09:44:58 +0100 [E] FIN: Unable to create directory '(null)'.

              2014-04-17 09:44:58 +0100 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-04-17 09:45:00 +0100 [I]  IM: [install succeeded]

              2014-04-17 09:45:00 +0100 [I]  IM: ----------  log end  ----------

              2014-04-18 18:01:21 +0100 [I]  IM: ---------- log start ----------

              2014-04-18 18:01:21 +0100 [I]  IM: 1387

              2014-04-18 18:01:22 +0100 [I]  IM: 1387

              2014-04-18 18:01:25 +0100 [I]  IM: ----------  log end  ----------

              2014-04-29 15:40:39 +0100 [I]  IM: ---------- log start ----------

              2014-04-29 15:40:39 +0100 [I]  IM: All install checks pass

              2014-04-29 15:40:39 +0100 [I]  IM: [install started]

              2014-04-29 15:40:41 +0100 [I] FIN: [finalizer started]

              2014-04-29 15:40:41 +0100 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-04-29 15:40:41 +0100 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-04-29 15:40:43 +0100 [E] FIN: Unable to create directory '(null)'.

              2014-04-29 15:40:43 +0100 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-04-29 15:40:45 +0100 [I]  IM: [install succeeded]

              2014-04-29 15:40:45 +0100 [I]  IM: ----------  log end  ----------

              2014-05-07 13:56:46 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-05-14 14:17:01 +0100 [I]  IM: ---------- log start ----------

              2014-05-14 14:17:01 +0100 [I]  IM: All install checks pass

              2014-05-14 14:17:01 +0100 [I]  IM: [install started]

              2014-05-14 14:17:04 +0100 [I] FIN: [finalizer started]

              2014-05-14 14:17:04 +0100 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-05-14 14:17:04 +0100 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-05-14 14:17:05 +0100 [E] FIN: Unable to create directory '(null)'.

              2014-05-14 14:17:05 +0100 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-05-14 14:17:08 +0100 [I]  IM: [install succeeded]

              2014-05-14 14:17:08 +0100 [I]  IM: ----------  log end  ----------

              2014-05-21 09:52:19 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-05-29 22:34:03 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-05-29 23:34:02 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-05-31 04:51:52 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-06-03 17:25:43 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-06-11 10:03:30 +0100 [I]  IM: ---------- log start ----------

              2014-06-11 10:03:30 +0100 [I]  IM: 1387

              2014-06-11 10:03:30 +0100 [I]  IM: 1387

              2014-06-11 10:03:36 +0100 [I]  IM: ----------  log end  ----------

              2014-06-15 19:58:16 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-06-15 20:58:18 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-06-18 12:34:14 +0100 [I]  IM: ---------- log start ----------

              2014-06-18 12:34:14 +0100 [I]  IM: 1387

              2014-06-18 12:34:15 +0100 [I]  IM: 1387

              2014-06-18 12:40:22 +0100 [I]  IM: ----------  log end  ----------

              2014-06-21 12:55:58 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-06-25 04:00:15 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-06-25 14:42:49 +0100 [I]  IM: ---------- log start ----------

              2014-06-25 14:42:49 +0100 [I]  IM: 1387

              2014-06-25 14:42:50 +0100 [I]  IM: 1387

              2014-06-25 14:42:52 +0100 [I]  IM: ----------  log end  ----------

              2014-07-02 18:00:58 +0100 [I]  IM: ---------- log start ----------

              2014-07-02 18:00:58 +0100 [I]  IM: 1387

              2014-07-02 18:00:59 +0100 [I]  IM: 1387

              2014-07-03 08:42:57 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-07-03 09:51:06 +0100 [I]  IM: ----------  log end  ----------

              2014-07-09 11:31:03 +0100 [I]  IM: ---------- log start ----------

              2014-07-09 11:31:03 +0100 [I]  IM: All install checks pass

              2014-07-09 11:31:03 +0100 [I]  IM: [install started]

              2014-07-09 11:31:07 +0100 [I] FIN: [finalizer started]

              2014-07-09 11:31:07 +0100 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-07-09 11:31:07 +0100 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-07-09 11:31:08 +0100 [E] FIN: Unable to create directory '(null)'.

              2014-07-09 11:31:08 +0100 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-07-09 11:31:10 +0100 [I]  IM: [install succeeded]

              2014-07-09 11:31:10 +0100 [I]  IM: ----------  log end  ----------

              2014-07-11 10:02:58 +0100 [I]  IM: ---------- log start ----------

              2014-07-11 10:02:58 +0100 [I]  IM: All install checks pass

              2014-07-11 10:02:58 +0100 [W]  IM: Unexpected umask value for process: 0

              2014-07-11 10:03:29 +0100 [E]  IM: User has 2 processes that need to be closed.

              2014-07-11 10:03:29 +0100 [E]  IM: Install failed with error code: 17.

              2014-07-11 10:03:29 +0100 [I]  IM: ----------  log end  ----------

              2014-07-11 10:04:42 +0100 [I]  IM: ---------- log start ----------

              2014-07-11 10:04:42 +0100 [I]  IM: All install checks pass

              2014-07-11 10:04:42 +0100 [W]  IM: Unexpected umask value for process: 0

              2014-07-11 10:04:44 +0100 [E]  IM: User has 1 process that needs to be closed.

              2014-07-11 10:04:44 +0100 [E]  IM: Install failed with error code: 17.

              2014-07-11 10:04:44 +0100 [I]  IM: ----------  log end  ----------

              2014-07-11 10:05:19 +0100 [I]  IM: ---------- log start ----------

              2014-07-11 10:05:19 +0100 [I]  IM: All install checks pass

              2014-07-11 10:05:19 +0100 [W]  IM: Unexpected umask value for process: 0

              2014-07-11 10:05:21 +0100 [I]  IM: User does not have any processes that need to be closed.

              2014-07-11 10:05:21 +0100 [I]  IM: [install started]

              2014-07-11 10:05:25 +0100 [I] FIN: [finalizer started]

              2014-07-11 10:05:25 +0100 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-07-11 10:05:25 +0100 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-07-11 10:05:26 +0100 [I] FIN: [finalizer succeeded]

              dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-07-11 10:05:33 +0100 [I]  IM: [install succeeded]

              2014-07-11 10:05:33 +0100 [I]  IM: ----------  log end  ----------

              2014-08-14 01:22:36 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-08-16 15:38:06 +0100 [I]  IM: ---------- log start ----------

              2014-08-16 15:38:06 +0100 [I]  IM: 1407

              2014-08-16 15:38:07 +0100 [I]  IM: 1407

              2014-08-16 15:38:12 +0100 [I]  IM: ----------  log end  ----------

              2014-08-27 09:23:11 +0100 [I]  IM: ---------- log start ----------

              2014-08-27 09:23:11 +0100 [I]  IM: 1407

              2014-08-27 09:23:12 +0100 [I]  IM: 1407

              2014-08-27 09:23:26 +0100 [I]  IM: ----------  log end  ----------

              2014-09-03 21:51:08 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-09-06 04:19:36 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-09-06 14:18:59 +0100 [I]  IM: ---------- log start ----------

              2014-09-06 14:18:59 +0100 [I]  IM: 1407

              2014-09-06 14:18:59 +0100 [I]  IM: 1407

              2014-09-07 20:17:00 +0100 [I]  IM: ----------  log end  ----------

              2014-09-09 19:54:22 +0100 [I]  IM: ---------- log start ----------

              2014-09-09 19:54:22 +0100 [I]  IM: All install checks pass

              2014-09-09 19:54:22 +0100 [I]  IM: [install started]

              2014-09-09 19:54:25 +0100 [I] FIN: [finalizer started]

              2014-09-09 19:54:25 +0100 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-09-09 19:54:25 +0100 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-09-09 19:54:26 +0100 [E] FIN: Unable to create directory '(null)'.

              2014-09-09 19:54:26 +0100 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-09-09 19:54:29 +0100 [I]  IM: [install succeeded]

              2014-09-09 19:54:29 +0100 [I]  IM: ----------  log end  ----------

              2014-09-10 08:12:51 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-09-10 09:13:22 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-09-15 10:49:18 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-09-23 04:45:12 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-10-04 21:04:47 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-10-17 16:28:11 +0100 [E] SAU: End SAU run with exit code: 2002

              2014-10-20 14:43:06 +0100 [I]  IM: ---------- log start ----------

              2014-10-20 14:43:06 +0100 [I]  IM: 1407

              2014-10-20 14:43:07 +0100 [I]  IM: 1407

              2014-10-20 14:43:09 +0100 [I]  IM: ----------  log end  ----------

              2014-10-27 07:57:17 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-10-27 08:59:47 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-10-27 09:09:25 +0000 [I]  IM: ---------- log start ----------

              2014-10-27 09:09:25 +0000 [I]  IM: All install checks pass

              2014-10-27 09:09:25 +0000 [W]  IM: Unexpected umask value for process: 0

              2014-10-27 09:09:58 +0000 [E]  IM: User has 1 process that needs to be closed.

              2014-10-27 09:09:58 +0000 [E]  IM: Install failed with error code: 17.

              2014-10-27 09:09:58 +0000 [I]  IM: ----------  log end  ----------

              2014-10-27 09:10:08 +0000 [I]  IM: ---------- log start ----------

              2014-10-27 09:10:08 +0000 [I]  IM: All install checks pass

              2014-10-27 09:10:08 +0000 [W]  IM: Unexpected umask value for process: 0

              2014-10-27 09:10:09 +0000 [I]  IM: User does not have any processes that need to be closed.

              2014-10-27 09:10:09 +0000 [I]  IM: [install started]

              2014-10-27 09:10:12 +0000 [I] FIN: [finalizer started]

              2014-10-27 09:10:12 +0000 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-10-27 09:10:12 +0000 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-10-27 09:10:14 +0000 [I] FIN: [finalizer succeeded]

              dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-10-27 09:10:20 +0000 [I]  IM: [install succeeded]

              2014-10-27 09:10:20 +0000 [I]  IM: ----------  log end  ----------

              2014-10-27 12:21:07 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-10-27 13:21:07 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-10-27 14:21:07 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-11-12 10:47:43 +0000 [I]  IM: ---------- log start ----------

              2014-11-12 10:47:43 +0000 [I]  IM: All install checks pass

              2014-11-12 10:47:43 +0000 [I]  IM: [install started]

              2014-11-12 10:47:46 +0000 [I] FIN: [finalizer started]

              2014-11-12 10:47:46 +0000 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-11-12 10:47:46 +0000 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-11-12 10:47:47 +0000 [E] FIN: Unable to create directory '(null)'.

              2014-11-12 10:47:47 +0000 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-11-12 10:47:49 +0000 [I]  IM: [install succeeded]

              2014-11-12 10:47:49 +0000 [I]  IM: ----------  log end  ----------

              2014-11-14 13:47:13 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-11-16 17:30:38 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-11-26 10:40:47 +0000 [I]  IM: ---------- log start ----------

              2014-11-26 10:40:47 +0000 [I]  IM: All install checks pass

              2014-11-26 10:40:47 +0000 [I]  IM: [install started]

              2014-11-26 10:41:47 +0000 [E] SAU: End SAU run with exit code: 15

              2014-11-26 14:14:50 +0000 [I]  IM: ---------- log start ----------

              2014-11-26 14:14:50 +0000 [I]  IM: 1407

              2014-11-26 14:14:50 +0000 [I]  IM: 1407

              2014-11-26 14:14:57 +0000 [I]  IM: 15638837

              2014-11-26 14:14:57 +0000 [E]  IM: verifySignatureWithData : Message Verified!

              2014-11-26 14:15:01 +0000 [I]  IM: ----------  log end  ----------

              2014-11-26 14:15:07 +0000 [I]  IM: ---------- log start ----------

              2014-11-26 14:15:07 +0000 [I]  IM: All install checks pass

              2014-11-26 14:15:14 +0000 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

              2014-11-26 14:15:25 +0000 [I]  IM: [install started]

              2014-11-28 09:57:29 +0000 [I]  IM: ---------- log start ----------

              2014-11-28 09:57:29 +0000 [I]  IM: All install checks pass

              2014-11-28 09:57:29 +0000 [I]  IM: [install started]

              2014-11-28 09:58:30 +0000 [E] SAU: End SAU run with exit code: 15

              2014-11-29 23:49:08 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-12-01 12:25:46 +0000 [I]  IM: ---------- log start ----------

              2014-12-01 12:25:46 +0000 [I]  IM: All install checks pass

              2014-12-01 12:25:46 +0000 [I]  IM: [install started]

              2014-12-01 12:26:46 +0000 [E] SAU: End SAU run with exit code: 15

              2014-12-02 13:17:21 +0000 [I]  IM: ---------- log start ----------

              2014-12-02 13:17:21 +0000 [I]  IM: All install checks pass

              2014-12-02 13:17:21 +0000 [I]  IM: [install started]

              2014-12-02 13:18:21 +0000 [E] SAU: End SAU run with exit code: 15

              2014-12-03 14:09:45 +0000 [I]  IM: ---------- log start ----------

              2014-12-03 14:09:45 +0000 [I]  IM: All install checks pass

              2014-12-03 14:09:45 +0000 [I]  IM: [install started]

              2014-12-03 14:10:45 +0000 [E] SAU: End SAU run with exit code: 15

              2014-12-03 21:36:30 +0000 [I]  IM: ---------- log start ----------

              2014-12-03 21:36:30 +0000 [I]  IM: 1407

              2014-12-03 21:36:30 +0000 [I]  IM: 1407

              2014-12-03 21:37:41 +0000 [I]  IM: 15638837

              2014-12-03 21:37:41 +0000 [E]  IM: verifySignatureWithData : Message Verified!

              2014-12-03 21:37:45 +0000 [I]  IM: ----------  log end  ----------

              2014-12-03 21:37:50 +0000 [I]  IM: ---------- log start ----------

              2014-12-03 21:37:50 +0000 [I]  IM: All install checks pass

              2014-12-03 21:38:01 +0000 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

              2014-12-03 21:38:13 +0000 [I]  IM: [install started]

              2014-12-04 15:08:18 +0000 [E] SAU: End SAU run with exit code: 2002

              2014-12-05 11:01:01 +0000 [I]  IM: ---------- log start ----------

              2014-12-05 11:01:01 +0000 [I]  IM: All install checks pass

              2014-12-05 11:01:01 +0000 [I]  IM: [install started]

              2014-12-05 11:02:01 +0000 [E] SAU: End SAU run with exit code: 15

              2014-12-08 10:22:53 +0000 [I]  IM: ---------- log start ----------

              2014-12-08 10:22:53 +0000 [I]  IM: All install checks pass

              2014-12-08 10:22:53 +0000 [I]  IM: [install started]

              2014-12-08 10:23:53 +0000 [E] SAU: End SAU run with exit code: 15

              2014-12-08 11:23:49 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-08 12:23:49 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-08 13:23:49 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-08 14:23:49 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-08 15:23:49 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-08 16:23:49 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-08 20:00:12 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-09 10:11:23 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-09 11:44:17 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-09 16:01:20 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-09 17:01:20 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-09 20:18:46 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-10 10:00:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-10 11:00:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-10 12:00:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-10 13:00:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-10 14:00:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-10 17:53:09 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-11 11:01:30 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-11 11:10:15 +0000 [I]  IM: ---------- log start ----------

              2014-12-11 11:10:15 +0000 [I]  IM: 1387

              2014-12-11 11:10:15 +0000 [I]  IM: 1387

              2014-12-11 11:10:20 +0000 [I]  IM: ----------  log end  ----------

              2014-12-11 12:01:31 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-11 13:01:31 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-11 14:01:31 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-11 15:01:31 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-11 16:01:31 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-12 10:23:24 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-12 11:23:19 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-12 12:23:19 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-15 10:58:08 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-15 11:58:08 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-15 12:58:04 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-15 13:58:04 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-15 14:58:04 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-15 15:58:04 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-15 21:13:36 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-15 22:13:36 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 10:10:38 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 11:10:39 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 12:10:39 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 13:10:39 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 14:10:40 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 16:51:25 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 19:05:19 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 20:12:37 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-16 21:12:37 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-17 14:24:09 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-18 10:29:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-18 11:29:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-18 12:29:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-18 13:29:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-18 14:17:47 +0000 [I]  IM: ---------- log start ----------

              2014-12-18 14:17:48 +0000 [I]  IM: 1387

              2014-12-18 14:17:48 +0000 [I]  IM: 1387

              2014-12-18 14:17:53 +0000 [I]  IM: ----------  log end  ----------

              2014-12-18 14:29:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-18 15:29:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-18 16:29:33 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-18 18:57:46 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-20 08:16:10 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-20 09:16:10 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-21 20:16:50 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-22 11:08:32 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-23 18:27:29 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-27 15:19:24 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-27 16:19:24 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-29 11:20:38 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-29 15:05:11 +0000 [E] SAU: End SAU run with exit code: 2001

              2014-12-29 15:22:47 +0000 [I]  IM: ---------- log start ----------

              2014-12-29 15:22:47 +0000 [I]  IM: All install checks pass

              2014-12-29 15:22:47 +0000 [W]  IM: Unexpected umask value for process: 0

              2014-12-29 15:22:48 +0000 [E]  IM: User has 1 process that needs to be closed.

              2014-12-29 15:22:48 +0000 [E]  IM: Install failed with error code: 17.

              2014-12-29 15:22:48 +0000 [I]  IM: ----------  log end  ----------

              2014-12-29 15:23:04 +0000 [I]  IM: ---------- log start ----------

              2014-12-29 15:23:04 +0000 [I]  IM: All install checks pass

              2014-12-29 15:23:04 +0000 [W]  IM: Unexpected umask value for process: 0

              2014-12-29 15:23:04 +0000 [I]  IM: User does not have any processes that need to be closed.

              2014-12-29 15:23:04 +0000 [I]  IM: [install started]

              2014-12-29 15:28:27 +0000 [I]  IM: ---------- log start ----------

              2014-12-29 15:28:27 +0000 [I]  IM: All install checks pass

              2014-12-29 15:28:27 +0000 [I]  IM: User does not have any processes that need to be closed.

              2014-12-29 15:28:27 +0000 [I]  IM: [install started]

              2015-01-01 22:26:31 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-02 16:10:05 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-02 17:39:28 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-02 22:01:50 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-03 11:43:43 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-04 19:38:26 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-04 20:38:26 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-05 12:34:17 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-05 13:34:18 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-05 14:45:15 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-05 18:06:46 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-05 18:23:30 +0000 [I]  IM: ---------- log start ----------

              2015-01-05 18:23:30 +0000 [I]  IM: All install checks pass

              2015-01-05 18:23:30 +0000 [W]  IM: Unexpected umask value for process: 0

              2015-01-05 18:23:31 +0000 [E]  IM: User has 1 process that needs to be closed.

              2015-01-05 18:23:31 +0000 [E]  IM: Install failed with error code: 17.

              2015-01-05 18:23:31 +0000 [I]  IM: ----------  log end  ----------

              2015-01-05 18:23:39 +0000 [I]  IM: ---------- log start ----------

              2015-01-05 18:23:39 +0000 [I]  IM: All install checks pass

              2015-01-05 18:23:39 +0000 [W]  IM: Unexpected umask value for process: 0

              2015-01-05 18:23:39 +0000 [I]  IM: User does not have any processes that need to be closed.

              2015-01-05 18:23:39 +0000 [I]  IM: [install started]

              2015-01-06 10:14:32 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-06 11:14:32 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-06 12:14:32 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-06 13:14:32 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-06 14:14:32 +0000 [E] SAU: End SAU run with exit code: 2001

              2015-01-06 14:19:42 +0000 [I]  IM: ---------- log start ----------

              2015-01-06 14:19:42 +0000 [I]  IM: All install checks pass

              2015-01-06 14:19:42 +0000 [I]  IM: User does not have any processes that need to be closed.

              2015-01-06 14:19:42 +0000 [I]  IM: [install started]

              2015-01-06 14:27:11 +0000 [I]  IM: ---------- log start ----------

              2015-01-06 14:27:11 +0000 [I]  IM: All install checks pass

              2015-01-06 14:27:11 +0000 [W]  IM: Unexpected umask value for process: 0

              2015-01-06 14:27:12 +0000 [E]  IM: User has 1 process that needs to be closed.

              2015-01-06 14:27:12 +0000 [E]  IM: Install failed with error code: 17.

              2015-01-06 14:27:12 +0000 [I]  IM: ----------  log end  ----------

              2015-01-06 14:27:24 +0000 [I]  IM: ---------- log start ----------

              2015-01-06 14:27:24 +0000 [I]  IM: All install checks pass

              2015-01-06 14:27:24 +0000 [W]  IM: Unexpected umask value for process: 0

              2015-01-06 14:27:24 +0000 [I]  IM: User does not have any processes that need to be closed.

              2015-01-06 14:27:24 +0000 [I]  IM: [install started]

              2015-01-06 14:55:41 +0000 [I]  IM: ---------- log start ----------

              2015-01-06 14:55:48 +0000 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be uninstalled.

              2015-01-06 14:55:48 +0000 [I]  IM: Uninstall Started

              2015-01-06 14:55:48 +0000 [I]  IM: [uninstall start]

              2015-01-06 14:55:48 +0000 [I]  IM: user authorized

              2015-01-06 14:55:48 +0000 [I]  IM: [file removal start]

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Removed file: '/Library/Internet Plug-Ins/Flash Player.plugin'

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Removed file: '/Library/Internet Plug-Ins/flashplayer.xpt'

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Users/frizbeeretina/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Users/frizbeeretina/Library/Internet Plug-Ins/Flash Player.plugin' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Users/frizbeeretina/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Users/frizbeeretina/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Users/frizbeeretina/Library/Internet Plug-Ins/flashplayer.xpt' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find file '/Users/frizbeeretina/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

              2015-01-06 14:55:49 +0000 [I]  IM: Removed file: '/Library/LaunchDaemons/com.adobe.fpsaud.plist'

              2015-01-06 14:55:49 +0000 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

              2015-01-06 14:55:49 +0000 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/FPSAUConfig.xml'

              2015-01-06 14:55:49 +0000 [I]  IM: Did not find bundle receipt to remove.

              2015-01-06 14:55:55 +0000 [I]  IM: Removed file: '/Library/PreferencePanes/Flash Player.prefPane'

              2015-01-06 14:55:55 +0000 [I]  IM: Removed PrefPane preferences from within: ~/Library/Preferences/com.apple.systempreferences.plist

              2015-01-06 14:55:55 +0000 [I]  IM: [file removal end]

              2015-01-06 14:55:55 +0000 [I]  IM: [uninstall end]

              2015-01-06 14:55:55 +0000 [I]  IM: Uninstall Ended

              2015-01-06 14:55:58 +0000 [I]  IM: ----------  log end  ----------

              2015-01-06 14:56:54 +0000 [I]  IM: ---------- log start ----------

              2015-01-06 14:56:54 +0000 [I]  IM: All install checks pass

              2015-01-06 14:56:54 +0000 [W]  IM: Unexpected umask value for process: 0

              2015-01-06 14:56:54 +0000 [I]  IM: User does not have any processes that need to be closed.

              2015-01-06 14:56:54 +0000 [I]  IM: [install started]

              2015-01-06 15:18:52 +0000 [I]  IM: ---------- log start ----------

              2015-01-06 15:18:52 +0000 [I]  IM: All install checks pass

              2015-01-06 15:18:52 +0000 [I]  IM: User does not have any processes that need to be closed.

              2015-01-06 15:18:52 +0000 [I]  IM: [install started]

              2015-01-06 15:34:42 +0000 [I]  IM: ---------- log start ----------

              2015-01-06 15:34:42 +0000 [I]  IM: All install checks pass

              2015-01-06 15:34:42 +0000 [W]  IM: Unexpected umask value for process: 0

              2015-01-06 15:34:42 +0000 [I]  IM: User does not have any processes that need to be closed.

              2015-01-06 15:34:42 +0000 [I]  IM: [install started]

              2015-01-06 17:33:57 +0000 [I]  IM: ---------- log start ----------

              2015-01-06 17:33:57 +0000 [I]  IM: All install checks pass

              2015-01-06 17:34:04 +0000 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

              2015-01-06 17:34:15 +0000 [I]  IM: [install started]

               

              Hope this is what you need

              • 5. Re: Flash installer hangs at 97%... and no more.
                jeromiec83223024 Adobe Employee

                Unfortunately, the logs look normal, except that if that's the end of the log, it looks like the installer just hangs.  There's no obvious culprit here.  My guess is that this is happening because something unexpected is failing due to an underlying issue with the filesystem, and we're either not getting an error back when it happens, or it's something totally unexpected that we don't handle.

                 

                Is your hard disk named something sane?  It will get displayed when you go into the Disk Utility (instructions below).  The only thing I've run into like this recently was a guy who's hard disk name was corrupted after an OS upgrade, and we didn't like the huge list of esoteric characters in the disk name.  I see that the uninstaller is unable to find a bunch of files, so that *might* be what's happening, but there's nothing that clearly points to a problem in the log.

                 

                I'd recommend that you sanity-check the filesystem, then retry installing using the offline installer in Safe Mode, which should minimize any potential for conflicts:

                 

                Run First-Aid on the disks using Disk Utility:

                How to verify and repair your hard disk in OS X | MacIssues

                 

                Boot into Safe Mode:

                OS X: What is Safe Boot, Safe Mode? - Apple Support

                • 6. Re: Flash installer hangs at 97%... and no more.
                  frizbee88 Level 1

                  Thanks for that, sorry this is proving to be quite frustrating and this route was the only Support route offered when I went through the contact Adobe section on the site. I'll try your recommendations and see what happens.

                  Thanks again.

                  • 7. Re: Flash installer hangs at 97%... and no more.
                    frizbee88 Level 1

                    Well, ran Disk Utilities and verified, repaired everything but it didn't actually throw up any errors, ran installer in safe mode as well as the specific installer for Safari and same problems - Install v.16 hangs at 97, Safari at 95 and then isn't responding when have to Force Quit the installers as quitting them doesn't work. My hard drive is named Macintosh HD so don't think that is an issue.

                    I have seen this problem flagged up in a bunch of other forums on the Adobe site so don't think it is unique to my mac, so not sure what else to do here - appreciate any suggestions or at least knowing what it is looking for (you mentioned the logs said it was trying to find some things during the installation).Screen Shot 2015-01-09 at 22.40.31.png

                    • 9. Re: Flash installer hangs at 97%... and no more.
                      frizbee88 Level 1

                      Yes - this is the situation in safe modeScreen Shot 2015-01-09 at 23.12.01.png

                      • 10. Re: Flash installer hangs at 97%... and no more.
                        jeromiec83223024 Adobe Employee

                        Try deleting all of these locations by hand, and then running the installer:

                         

                        1. Delete all remaining files and folders locating in the following folders:
                          • \Library\Internet Plug-Ins\Flash Player.plugin
                          • \Library\Internet Plug-Ins\flashplayer.xpt
                          • ~\Library\Preferences\Macromedia\Flash Player\
                          • ~\Library\Caches\Adobe\Flash Player\

                         

                        If that doesn't work, please give me the recent output of ~/Library/Logs/FlashPlayerInstallManager.log again.  Maybe we'll get something more useful.

                        • 11. Re: Flash installer hangs at 97%... and no more.
                          frizbee88 Level 1

                          Hi

                          Ok so NONE of those files were in those folders, I had run Uninstaller before based on something I found on another forum so possibly why? And the Installer log wasn't there either but do have a Logistic Report of the hang. It is a huge file so not sure how to get it to you or if you want it?

                          • 12. Re: Flash installer hangs at 97%... and no more.
                            jeromiec83223024 Adobe Employee

                            Yeah, I'm not sure what's going on.  My hope was that one or more of those files was corrupted and couldn't be overwritten, which was why the install was failing, but it sounds like it's just unable to copy the files into the locations they need to be in, and there's not a lot of information about why.

                             

                            The log file  (/Users/<you>/Library/Logs/FlashPlayerInstallManager.log) should tell you what's failing, but if you that's not getting created either, then I don't have a lot of clues.