I have had this account since March/April of 2014 and I have never been able to access/use your product. I have had your support team call me and work on the issue for a few months and once they log out of my computer I am not able to access or use your product. I have continued to pay my month charge/bill of $9.99. If you check your records of use/access you can see that I have never used your product. What do I need to do to be able to use your product that I have faithfully paid for.
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
Candyse V Jenkins
It's never too late to start over. If you weren't happy with yesterday, try something different today. Don't stay stuck. Do better.