Is your Windows 7 32 bit or 64 bit computer? Did you install your program to the default Local Disk C location or other?
When does it crash...at the Welcome Screen, after you hit Organizer or Video, or after that or other?
Does the problem exist with and without the antivirus and firewall(s) disabled?
Are you using a pen and table device instead of a mouse?
Assuming Windows 7 64 bit....please look at deletion of the Adobe Premiere Elements Prefs file, and, if that does not work, then the whole 13.0 Folder in which the
Adobe Premiere Elements Prefs file exists.
Local Disk C
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If the does not work, then delete the whole 13.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
When you did the uninstall and reinstall, did you do the reinstall with antivirus and firewall(s) disabled and did you incorporate a ccleaner optimization of the computer in the process?
Let us see if any of the above has any impact on the situation. We will be looking forward to your follow up.
its x64 and Premiere Elements is installed on another location (installed on Drive D:, but same issue on Drive C:)
it chrashes at the moment the program is started. I do not have to open any menu or do anything at all.
the problem exists with AV on and off (Trendmicro OfficeScan)
No pen oder table device is used
I tried deleting the prefs file and the folder as you said, but that didn't help either
I did turn off the AV during reinstallation - no effect.
I also did a cleanup with Ccleaner as you suggested.
Problem is still there....
Thanks for the follow up and exploring the troubleshooting steps suggested. Sorry a solution was not found yet.
Please consider the following which I would prefer to see done with the program installed to the Local Disk C
1. Deletion or disabling of the SLCache Folder.
See Information in the following 12 thread...will apply to 13...
and if that does not work
2. Creating a new User Account with Administrative Privileges and installing and trying to run Premiere Elements using it.
We will be watching for further developments.
After I renamed the SLCache and SLStore folders and started APE13 it just opened the Activation-Dialogue. When I completed it the crash occured again.
I tried starting APE13 from another administrator account but the error happend again.
I tried opening the Organizer and it worked properly. The crash only happens when I start the Videoeditor.
Let us look at another set of installation files. We are running out of user to user options, and it is worth a try.
Please check on the above link to download and install free 30 days tryout of Premiere Elements 13. You can use it as a tryout or insert your purchased
serial number in them during installation. To get that route to work for you, you need to read and carry out carefully the web site's Note: Very Important Instructions.
Please consider and then let us know the outcome.
thanks the installation files worked - no crash at startup.
I don't know why the installation stopped working, but for now it seems ok.
I'll keep testing
thanks a lot
Very great news that use of alternative installation files was followed by success.
Thank you for staying with the troubleshooting. Much appreciated.
When your schedule permits, please update us on your progress.
sorry to tell you, but the error reoccured =(
I tried your last working tipp again, but couldn't get APE13 to start.
The error is the same as the last time.
After I got it work in JAN, I was able to work with it about 3 days while I was finishing the last project.
Now I try to start a new project......... ERROR.
Thanks for the follow up. Sorry that the news was not better.
What is the exact error message? Has it changed in any way?
You wrote in an earlier post in this thread
I work on an old Windows 7 Workstation
4 GB RAM
Intel Dual Core 3,2 GHz
Are your video cards/graphics cards driver versions automatically updated? If the driver version
has changed from good times to now, it is worthwhile to roll back the driver version?
Not sure if you have done all of the following with this recent return of the problem, but consider...
Download new installation files for Premiere Elements13 with antivirus and firewall(s) disabled.
Install to the Local Disk C.
In earlier post I think that you said that your problem was the same D vs C. But, if might be worthwhile
to try the above specific combination if you have not done it with the return of the issue.