0 Replies Latest reply on Jan 7, 2015 2:33 AM by Jalsop

    Failed online license check for Add-ons

    Jalsop

      I'm using creative cloud on mac and am a fully paid member.

       

      I have the latest updates to Photoshop & Extension manager.

       

      In Photoshop CC 2014 when I browse to extensions to try and run 'AnimDessin2' it is not visible (the only add on visible is Kuler) despite installing it from the Adobe add on site. Similarly if I try to install it manually by downloading the add on and running it from extension manager CC I get a message saying 'Failed online license check for Add-ons'.

       

      I've tried signing in and out of creative cloud but have no luck in using this or any other extension from the add on site.

       

      Please help.