Well, unproductive rants won't solve your issues, either. You have not provided any technical info, beginning with system specs, so even if tech support were actually in any way useful (which they aren't most of the time; it's really that bad), they'd be completely in the dark. Otherwise feel free to talk sales support's ear off by web chat and cancel your subscription or whatever you consider sufficient punishment for Adobe's lameness...
Are you serious ?
I mean "help" when you say "rant" :-)
It's me helping Adobe with grass-root reporting.
Their structural failure, marketing in lieu of customer support, will ruin their good products.
They care more for their subscription model than for their customers. Period.
I am also very frustrated with the CC experience. I agree that the entire idea behind this product has little to do with enhancing the user experience and everything to do with Adobe successfully processing my payment every month. It's a shame... And mine still doesn't work after being billed for 3 months and having to use my OLD Mac with my OLD version of Illustrator to meet my deadlines... and, the fact I get the awesome support of a bunch of non-invested "experts" on a forum adds negative value to the Adobe experience.
I've spent 2 hours today trying to resolve this on deadline... and that's worth about $500 in lost productivity to me. Thanks Adobe.
Most experts are people like you and are merely volunteers. If you don't get the answers you expect, then that's unfortunate, but there is no magic in trying to diagnose problems on a forum, especially when users provide limited or no information. There is only so much one can do.