4 Replies Latest reply on Jan 7, 2015 1:17 PM by Mylenium

    Adobe, when are you going to stop offering "options" to help instead of "real" help. Chat is useless, "options" don't adress real issues, updates fail. How come payment rarely fail :-) ?

    irismeister

      Adobe, when are you going to stop offering "options" to help instead of "real" help. Chat is useless, "options" don't adress real issues, updates fail. How come payment rarely fail :-) ?

       

      Creative Cloud desktop failed to update.(Error code: 2) Get help

       

      No kidding ! What help do I get ? I lost one working day, worth about 3000 USD, just to get a ten buck per month cloud working. And it's not working.

       

      I'm a doctor.

      Suppose you ask me for real professionnal help.

      I offer you :

       

      1. "community" help,

      2. "chat with a secretary",

      3. "countless meaningless canned stuff",

      4. "we're closed now, explore other options" and

      5. "still other "options" to discourage you to ask anything."

       

      You may die, but OK, you paid me for my "help".

       

      Adobe, get serious and attend to your customers instead of perennial security "improvements" for your revenu.