On what computer operating system is your Premiere Elements 11 running?
What is your choice under Add Media, and what are the properties of the video that you are dragging to the Timeline...are you dragging them from Expert workspace Project Assets?
Once you drag a video to the Timeline for the first time, is there no colored line or an orange line above that Timeline content?
What are you (manually) or the project (automatically) setting as the project preset to match the properties of the source media?
By any chance are the source media
a. cell phone or various Apple devices footage
b. VOB copies from DVD-VIDEO on DVD disc
Let us start here and then decide what next.
Thanks for the replies with additional information.
Please check your cell phone video setting - it is 1080p60 or 720p120? According to the cell phone's specifications found online, those seem to be the Video format choices. For your cell phone. We need to make sure that your project preset agrees with the properties of that source. Either you (manually) or the project (automatically) should have the project preset
if your camera is set for 1080p60
(Please verify under Premiere Elements Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio - even if they look grayed out.) Perhaps a project preset adjust can resolve the issue. See the following for setting the project preset manually.
If you have the correct project preset, there should be no colored line when you first drag your video to the Timeline.
1. With regard to the screenshot in post numbered 3, please hit the Render button (top right of Timeline Panel), wait for the Timeline render to go to completion.
When complete, the orange line above the Timeline will turn green indicating that you have the best possible preview for that Timeline content as played back in
the Edit area monitor. Is the audio still out of sync after this Timeline render?
2. It is likely that your video was recorded with a variable frame rate rather than a constant one, typical of cell phones and some other devices.
That means that the properties for the audio will contain 3 frame rates, minimum, middle, and maximum. Premiere Elements often does not fare well with video recorded
with variable frame rates. The result can be out of sync audio or the video not importing into Premiere Elements at all. In this type of situation, we can convert the video's variable frame rate to a constant one using the free HandBrake program....gives a H.264.mp4
with the constant frame rate which can be imported into Premiere Elements project with Premiere Elements' Add Media/Files and Folders.
Have you used HandBrake before? If not, I will post step by step. It is quick and easy.
Please review and consider, and then we will decide the next steps if none of the above resolved the problem.
Here is a screen shot of the setting on elements and on the video I took. Does this help?
Makes sense about frame rate issue. Do the newer elements 12 or 13 correct this? I would like to starting using this often and want to make it as seamless as possible and would upgrade if need be.
Or I guess I would try the frame braking you mention.
If your cell phone is recording 1080p60, your project settings are not correct. So, there is a chance that setting the correct project preset for your video might be our answer. Let us rule this factor in or out.
To do that...open a new project and set the project preset manually....
1. In the Premiere Elements 11 Expert workspace, go to File Menu/New/Project Change Settings.
2. In change settings, set the project preset for NTSC/AVCHD/AVCHD 1080p60. OK out of there.
3. In the new project dialog that appears, make sure that you have a check mark next to "Force Selected Project Setting on this Project"
OK out of there.
4. Back in the Premiere Elements 11 Expert workspace, import your cell phone video (1080p60) into the project with Premiere Elements' Add Media/Files and
Folders/Project Assets. Drag the file from Project Assets to the Timeline Video 1/Audio1. Is there no colored line or an orange line over its content. If no colored
line, playback the Timeline content in the Edit area monitor. Is the audio in sync?
If not, then we will go into details on converting your video's variable to constant frame rate in HandBrake.
Add On...Back in post 4, I wrote AVCHD HD1080p60...that should have been written just as AVCHD 1080p60.
That didn't seem to work either. Are you talking about that yellow line over the blue?
Have you confirmed that your camera is recording 1080p60 footage.
If you have not already, you could right click the file's thumbnail in Project Assets, select Properties, and read the frame size and
frame rate there.
Please see the following screenshot showing the orange (render indicator line) to which I am referring
Thanks. Once we get this information, then we can decide whether or not to go for the HandBrake's conversion
of the variable to constant frame rate.
Thanks for the additional information which is important to us for ruling in or out the project settings as a factor in the audio out of sync Timeline issue.
Irregardless of the project preset, what were the Properties reading for your import as seen in Properties accessed by right clicking the file's thumbnail in Premiere Elements'
Project Assets. If that data support 1920 x 1080 @ 30 progressive frames per second, then we will go with the project preset of
DLSR 1080p30 or DLSR email@example.com
Then let us see if that orange line is still there over that Timeline content when the file is first dragged to the project's Timeline. The next step
will be HandBrake depending on those results.
Thanks for the screenshot.
Based on that frame rate 24.32, that has got to be a variable frame rate for that video rather than a constant one.
So this is the test before we get into the HandBrake conversion....
1. Set your project preset manually for
2. Then import your cell phone video into the project with the Expert workspace's Add Media/Files and Folders/Project Assets.
3. Drag the video from Project Assets to the Timeline. You should see an orange line over that Timeline. Hit the Render button
above the Timeline. The orange line should turn green when the Timeline render process is complete. Does the video audio on that Timeline now play back in the Edit area
monitor with audio and video in sync? If no, then onward to HandBrake. Instructions coming in the next thread within the next
1. Download and install HandBrake.
2. In the HandBrake workspace that opens....
a. Select Source/Open File...browse to and select your video at its hard drive save location
b. In the next line where it shows "Chapters", I change that to "Seconds"
c. For Destination, browse to and set your save location for your HandBrake export.
d. Container set to Mp4 if it is not set at that already.
e. Picture Tab....leave as is and move on
f. Video Tab
- Video Codec = H.264 (x264)
- Framerate = 23.976
- and make sure there is a dot to select "Constant" for that frame rate
g. Click on the Start button at the top left of the workspace.
h, Watch the progress bar at the bottom left of the workspace for the
message Queue Finished. The job is done. Your H.264.mp4 1920 x 1080 @23.976 progressive constant frame rate
will be found at the location set up in "Destination".
i. Import the H.264.mp4 into Premiere Elements with the project preset manually set beforehand at
and determine if the video and audio on the Timeline are now in sync.
I am trying to change the setting manually, but the place I think I do it is grey'd out and can change them?
(this is where at the top it is locked on HD 1080i and 29.97 frames/second)
can't change them?
I am trying the HandBrake now
It would appear that you are in Premiere Elements' Edit Menu/Project Settings/General. For intents and purposes, you cannot make significant project setting changes there.
The Adobe party line is that you cannot change the project's project preset once it has been established. You need to start a new project if you want to change the project preset.
However, I have shown that under circumstances you can change the project settings without starting a new project. It involves editing the Notepad document of the saved closed project file (.prel). Often, it is found easier to start the new project rather than go through the details of the Notepad document edit.
We will be watching for your results with HandBrake and your video files.
Thanks for the follow ups. Appreciated.
So very very pleased with your success. Great job. Great follow through.
What a wonderful idea for a video. I really enjoyed your video.
Best wishes for 2015 and always.