5 Replies Latest reply on Apr 10, 2015 7:02 AM by KimYangJacobsen

    Photoshop CC will not update. Have tried several things.

    teamicm Level 1

      I know this keeps coming up, but so far I haven't been able to get Photoshop to update since CC was installed in August. First of all, this was a brand new computer with no bloatware when CC was first installed on it.

       

      Here's a list of pertinent information and things I've tried to resolve the issue.

       

      Photoshop CC 2014 - Windows 7 Professional 64bit - SP1

       

      Does not update to newer versions ... stuck on 2014.0 - all other CC apps I've installed update no problem

       

      - Tried updating through the Creative Cloud App & the Adobe Application Manager (from inside Photoshop) - both failed with Error Code: U44M1I210

       

      - Tried uninstalling and reinstalling ("Installation succeeded, but a patch failed")

       

      - Reinstalled the Adobe Application Manager (this unregistered all the CC apps that were installed so they did not show up in the CC app anymore - had to reinstall them)

       

      - Renamed "C:\Users\mediapc\AppData\Local\Adobe\AAMUpdater\1.0" so AAM wouldn't find it, restarted windows, ran the CC App with admin privileges and tried again... still did not work

       

      - Tried extracting the setup.zip but it gave a couple of errors so I skipped those parts. After which I tried running the "AdobePatchInstaller.exe". It ran, but the update failed with "Adobe Photoshop 2014.2.2 - Installation failed. Error Code: U44M2P7"

       

      - Tried renaming Adobe PCD,backup, & caps folders in "C:\Program Files (x86)\Common Files\Adobe" then tried updating again... that also did not work. (https://forums.adobe.com/thread/1315768)

       

      - Tried renaming the OOBE folder in "C:\Program Files (x86)\Common Files\Adobe" (http://feedback.photoshop.com/photoshop_family/topics/cannot_update_photoshop_cc_to_14_1_1) But that kept the AAM from working, so I restored it.

       

      - Tried turning off AVG AntiVirus and updating after removing previously downloaded patch restarting PC - "Update Failed - Unable to extract the downloaded files. Press Retry to download again.(U44M1I210)

       

      - Tried running "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe" as Administrator

       

      - Tried Solution 1 & 3 from http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html

       

      - Log file contains:

      12/11/14 14:59:37:169 | [INFO] |  | OOBE | DE |  |  |  | 6736 | Calling the custom action code for pre-install for payload Adobe Photoshop CC 2014 Core_15.2.2_AdobePhotoshop15-Core_x64 15.2.2.0 {2A9B35EE-8C49-4C54-9F02-593B255534C7}

      12/11/14 14:59:37:169 | [INFO] |  | OOBE | DE |  |  |  | 6736 | ::START TIMER:: [Payload Operation :{2A9B35EE-8C49-4C54-9F02-593B255534C7}]

      12/11/14 14:59:37:172 | [INFO] |  | OOBE | DE |  |  |  | 6804 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      12/11/14 14:59:37:172 | [INFO] |  | OOBE | DE |  |  |  | 6804 | Installer Operation: PayloadInstaller

      12/11/14 14:59:37:172 | [INFO] |  | OOBE | DE |  |  |  | 6804 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      12/11/14 14:59:37:172 | [INFO] |  | OOBE | DE |  |  |  | 6804 | Request to install payload

      12/11/14 14:59:37:175 | [INFO] |  | OOBE | DE |  |  |  | 6804 | Payload Adobe Photoshop CC 2014 Core_15.2.2_AdobePhotoshop15-Core_x64 15.2.2.0 {2A9B35EE-8C49-4C54-9F02-593B255534C7}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources

      12/11/14 14:59:37:198 | [FATAL] |  | OOBE | DE |  |  |  | 6804 | DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Users\mediapc\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobePhotoshopCC2014-15.0\15 .2.2\setup\payloads\AdobePhotoshop15-Core_x64-041214075334\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{2A9B35EE-8C49-4C54-9F02-593B255534C7}'. Error: Error 2 The system cannot find the file specified.)

      12/11/14 14:59:37:198 | [INFO] |  | OOBE | DE |  |  |  | 6804 | Extracting assets complete. Number assets: 0

      12/11/14 14:59:37:198 | [INFO] |  | OOBE | DE |  |  |  | 6804 | CustomizedPatch property not found in database

      12/11/14 14:59:37:272 | [INFO] |  | OOBE | DE |  |  |  | 6736 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

      12/11/14 14:59:37:272 | [INFO] |  | OOBE | DE |  |  |  | 6736 | :: END TIMER :: [Payload Operation :{2A9B35EE-8C49-4C54-9F02-593B255534C7}] took 102.515 milliseconds (0.102515 seconds)

       

       

      and

       

       

      12/11/14 14:59:41:740 | [INFO] |  | OOBE | DE |  |  |  | 6736 | Total components removed: 0

      12/11/14 14:59:41:740 | [WARN] |  | OOBE | DE |  |  |  | 6736 | DW050: The following payload errors were found during install:

      12/11/14 14:59:41:740 | [WARN] |  | OOBE | DE |  |  |  | 6736 | DW050:  - Adobe Photoshop CC 2014 Core_15.2.2_AdobePhotoshop15-Core_x64: Install failed

      12/11/14 14:59:41:741 | [INFO] |  | OOBE | DE |  |  |  | 6736 | Call PostSession Custom Hook

      12/11/14 14:59:41:742 | [INFO] |  | OOBE | DE |  |  |  | 6736 | :: END TIMER :: [Total Timer] took 31119.8 milliseconds (31.1198 seconds) DTR = 66.1957 KBPS (0.0646442 MBPS)

      12/11/14 14:59:42:742 | [INFO] |  | OOBE | DE |  |  |  | 6736 | -------------------------------------- Summary --------------------------------------

      12/11/14 14:59:42:742 | [INFO] |  | OOBE | DE |  |  |  | 6736 |  - 1 fatal error(s), 0 error(s)

      12/11/14 14:59:42:742 | [INFO] |  | OOBE | DE |  |  |  | 6736 | Win OS version: 6.1.1.0 64 bit Type: 1

      12/11/14 14:59:42:742 | [INFO] |  | OOBE | DE |  |  |  | 6736 |

      12/11/14 14:59:42:742 | [INFO] |  | OOBE | DE |  |  |  | 6736 | ----------- Payload: Adobe Photoshop CC 2014 Core_15.2.2_AdobePhotoshop15-Core_x64 15.2.2.0 {2A9B35EE-8C49-4C54-9F02-593B255534C7} -----------

      12/11/14 14:59:42:742 | [INFO] |  | OOBE | DE |  |  |  | 6736 | FATAL: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Users\mediapc\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobePhotoshopCC2014-15.0\15 .2.2\setup\payloads\AdobePhotoshop15-Core_x64-041214075334\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{2A9B35EE-8C49-4C54-9F02-593B255534C7}'. Error: Error 2 The system cannot find the file specified.)

      12/11/14 14:59:42:742 | [INFO] |  | OOBE | DE |  |  |  | 6736 |

       

      - Copied 'C:\Users\mediapc\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobePhotoshopCC2014-15.0\15 .2.2\setup.zip' to the desktop. unzipped it (had two files that failed to extract, so I clicked 'skip'). copied the unzipped folder to the original location, ran the AdobePatchInstaller.exe and (of course) the update failed with  Error Code: U44M2P7

       

      - Solution 2 from http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html  is annoying because it is "Download the update from Adobe.com" and I cannot find an update for Photoshop CC - I found the download page (Adobe - Photoshop : For Windows), but it refers CC updates to the CC app page and clicking download on the CC app page simply opens the CC Desktop App.

       

      Some other links I'm aware of that I didn't find helpful:

      https://helpx.adobe.com/creative-cloud/help/install-apps.html

      https://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html