I have an hp laptop with 16gb ram and an Intel Core7 processor. Any help on how to fix this would be great. I have tried to switch both the Mercury software and Open GL options. Both still get the same results. Also tried many different forms of media to edite...jpgs..clips with and with out audio. Just greay outs and gives the pop up that it is not working and closes down.
More details: What version of premiere and post the error code, if any. How do you know it's your graphics card?
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-link to why http://forums.adobe.com/message/4685328