2 Replies Latest reply on Jan 8, 2015 5:55 PM by John T Smith

    Intel 4600 graphics card...causes Premiere to crash when I try to view an imported file


      I have an hp laptop with 16gb ram and an Intel Core7 processor.  Any help on how to fix this would be great.  I have tried to switch both the Mercury software and Open GL options.  Both still get the same results.  Also tried many different forms of media to edite...jpgs..clips with and with out audio.  Just greay outs and gives the pop up that it is not working and closes down.