Moving this discussion to the Adobe Creative Cloud forum.
What error message do you receive when you try to download?
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
Hi, thank you for tour response!
O contacto you by chat and solved my problem.
Thank you a lot!
Quedo a sus órdenes.
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