I have one client that I cannot set up a connection for using
I have no difficulty accessing the site with an FTP client
and the FTPChecker utility that was suggested in one of the help
files passes all its tests with flying colours. I can browse the
site in the connection wizard and see the proper directory but when
I select it the connection fails. I'm wondering if it has something
to do with the way the site is hosted/managed:
i.e given a site of
http://mysite.com, CPanel indicates
that the website files are in public_html.
The corresponding ftp address is ftp.mysite.com and logging
in there with an FTP client make the directory look like \ (i.e. a
I have tried every combination of directory name I can think
of but no luck.
I hate it when wizards try to be smarter than people and then
fail... just give me a d*amn configuration file I can edit. At the
moment it seems like it may require more effort (and $$$) to let
them edit pages than for me to just upload their changes via
Having exactly the same problem. But only from the clients
offices. From our own offices the connection works fine with
Contribute 4. Very annoying as I have already wasted 2 afternoons
trying to start a training session!!
Have spoken to the hosting company and they say there is
nothing they can do from their end and I can't seem to replicate
the problem anywhere else.