3 Replies Latest reply on Jan 8, 2015 9:28 PM by Silkrooster

    Photoshop shut down while editing images.did i lose everything????

    annie3333333

      Photoshop shut down while editing images.did i lose everything????

        • 1. Re: Photoshop shut down while editing images.did i lose everything????
          Level 5

          I don't know, did you?

           

          BOILERPLATE TEXT:

          Note that this is boilerplate text.

          If you give complete and detailed information about your setup and the issue at hand,

          such as your platform (Mac or Win),

          exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

          your settings in Photoshop > Preference > Performance

          the type of file you were working on,

          machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

          what troubleshooting steps you have taken so far,

          what error message(s) you receive,

          if having issues opening raw files also the exact camera make and model that generated them,

          if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.

          etc.,

          someone may be able to help you (not necessarily this poster, who is not a Windows user).

          a screen shot of your settings or of the image could be very helpful too.

          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:

          http://forums.adobe.com/thread/419981?tstart=0

          Thanks!

          • 2. Re: Photoshop shut down while editing images.did i lose everything????
            Silkrooster Adobe Community Professional & MVP

            It is a good possibility. Look at your preference>File Handling and see if Auto recovery backup is checked and what time is set for it to happen. If you have been editing longer than that time period then some of your edits are saved, anything after that period is lost.

            • 3. Re: Photoshop shut down while editing images.did i lose everything????
              Silkrooster Adobe Community Professional & MVP

              This is a good lesson for using ctrl-s or cmd-s on a new file name. In other words not the original file. In this case you will always have the original should anything go wrong.

              One thing I wish Adobe would add is save incremental. It would add a number at the end of the file name and each time you pressed the shortcut that number would be incremented and saved to disk. Newtek does this on their apps, it is a blessing to have when needed. Once your finish, the incremented file can then be archived or deleted.