1 Reply Latest reply on Jan 9, 2015 11:37 AM by Jake1432

    Premiere Pro CC 2014.2 Crashing while loading project...

    Jake1432 Level 1

      When trying to open Premiere project the program opens and looks like it will load and then crashes.

       

      If I create a new project Premiere opens and I can import footage but as soon as I try to play footage in the preview window or drop it in the timeline the program crashes as well.

       

      I am working on a Windows 7, 64-bit, i7, 8GB ram, 1TB multiple partitioned hard drive. My Graphics card is, Intel(R) HD Graphics 4600 - Driver Version: 9.18.10.3204

       


      My Error Log is:

      Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

      Faulting module name: MXF_SDK_4.4.33_vs10.dll, version: 4.4.33.0, time stamp: 0x534d772c

      Exception code: 0xc0000005

      Fault offset: 0x00000000000bdc55

      Faulting process id: 0x378c

      Faulting application start time: 0x01d02c3625e455c1

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\MXF_SDK_4.4.33_vs10.dll

      Report Id: b1b66e81-9829-11e4-95ce-c4346b64bc4f

       

      I can't figure out what the faulting module is.

       

      I just installed CC 2014.2 3 days ago. It all worked fine until yesterday when Premiere started crashing. I restarted the system - same issue. I uninstalled and reinstalled Premiere2014.2 - same issue. Premiere seems to be the only faulting application. Everything else (Ps, Ae, Lr, Id, Au, Ai) appears to still be working.

       

      My version of CS6 (Purchased before getting a creative cloud membership not downloaded through CC) is also still working properly.

       

      Thanks for the help.

        • 1. Re: Premiere Pro CC 2014.2 Crashing while loading project...
          Jake1432 Level 1

          Update: I updated my Graphics Card Driver to a more recent version. Restarted computer and reopened Premiere and similar crash happened. I went through to get some more crashes and had different crash reports. The faulty module is not always the same.


          Problem Event Name:                        APPCRASH

            Application Name:                             Adobe Premiere Pro.exe

            Application Version:                           8.2.0.65

            Application Timestamp:                     5486db4a

            Fault Module Name:                          devenum.dll

            Fault Module Version:                        6.6.7600.16385

            Fault Module Timestamp:                  4a5bded7

            Exception Code:                                  c0000005

            Exception Offset:                                00000000000016a0

            OS Version:                                          6.1.7601.2.1.0.256.48

            Locale ID:                                             1033

            Additional Information 1:                  ec5a

            Additional Information 2:                  ec5adb2545b190cc19da7bdfa78d5bf1

            Additional Information 3:                  6e59

            Additional Information 4:  6e59168cf9de1a4a9616903b4a4ba1e1

           

          Problem Event Name:                          BEX64

            Application Name:                             Adobe Premiere Pro.exe

            Application Version:                           8.2.0.65

            Application Timestamp:                     5486db4a

            Fault Module Name:                          OpenCL.dll_unloaded

            Fault Module Version:                        0.0.0.0

            Fault Module Timestamp:                  50eb1a5b

            Exception Offset:                                000007fee84516a0

            Exception Code:                                  c0000005

            Exception Data:                                   0000000000000008

            OS Version:                                          6.1.7601.2.1.0.256.48

            Locale ID:                                             1033

            Additional Information 1:                  a527

            Additional Information 2:                  a527a6af76c2b04cfd1fc255c66e5364

            Additional Information 3:                  21c7

            Additional Information 4:                  21c71ffc516aa3806e495b8080bd51fe

           

          Both of those are different from the original posted report.

           

          I did have some success following these instructions.

          Premiere Pro CC 2014.1 has stopped working - Win 7 64 bit

           

          It appears I do not have a graphics card that is compatible with the mercury engine. I have had three successful tests and one crash since I selected Renderer: "Software only"

           

          I plan to upgrade to a Nvidia card or the supported Intel Iris Card.

           

          This seams to be the issue but I am hesitant to use CC 2014.2 for the time being because I don't know if it will crash randomly and CS6 is working fine. The second error code with "Fault Module Name: OpenCL.dll_unloaded" seems to be directly related to the graphics card and rendering processes. I will update as I learn more.

           

          Please comment with any suggestions or resolutions you have had.