Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
Thanks John. Chat closed until Monday so I'll check then. Computer is three days old. I'll check firewall. Brent
Sent from my iPhone
Hi John, Thanks again. I’ve re-set the parameters on the FW. Should I stop the current download and restart the comp?