0 Replies Latest reply on Jan 10, 2015 7:20 AM by nika7474

    Photoshop CC 2014 crashes on creating 3D objects

    nika7474

      Hello, I need help with this problem of Photoshop in this computer.

       

      Photoshop CC 2014 crashes when choosing 3D > New 3D Extrusion From Selected Path and the rest of operations from this menu.

      It can show the 3D Workspace, but creating 3D objects causes the program to crash. The GPU enhanced feature Perspective Warp works.

      In Preferences > Performance Photoshop detects the graphics card as NVIDIA Corporation GeForce GT 610/PCIe/SSE2, and changing the Advanced Settings Mode to Basic does not solve the problem. Total VRAM says 2019 MB.

      I've already installed 4GB more of RAM and a different graphics card (NVIDIA) apart of the integrated graphic card (AMD) trying to fix this problem, but it remains the same.

      Drivers are updated and working (old uninstalled).

      Resetting Preferences and using another Administrator account also does not work.

      This is annoying, I need to do the work in 3D using computers from others and I don't understand why only this feature fails and causes such bad behavior.

      Your help would be appreciated. Thank you.

       

      Information extracted from dxdiag:

      Operating System: Windows 8.1 64-bit

      Memory: 8192MB RAM

      DirectX Version: DirectX 11

      Processor: AMD E1-2500 APU with Radeon(TM) HD Graphics (2 CPUs), ~1.4GHz

      Card name: NVIDIA GeForce GT 610

      Current mode: 1280 x 1024 (32 bit) (60Hz)

      Display Memory: 4042 MB

      Dedicated Memory: 1994 MB

      Shared Memory: 2047 MB