We need to sort through your details first.
This is the Adobe Premiere Elements Forum (video editing), not Adobe Photoshop Elements Forum (photo editing).
You mention Premiere Elements 4 and show a Photoshop Elements screenshot for your serial number issue.
So, please explain.
You should have a serial number specific to Premiere Elements and another specific for Photoshop Elements. Excuse the
question but I do not want to take anything for granted. By any chance are you using the Photoshop Elements serial number to install
your Premiere Elements 4?
We will be watching for your follow up with more information for us to help you.
It very will may be that the paper sleeves for different editions and products were mismatched. We'll go back and try to sort things out. Thanks!
Thanks for the reply.
Please let us know the outcome as your schedule permits.