I'm not getting an error message - the program just stops responding and I have to close it with the task manager. Searching this forum turns up quite a few others having the same problem, but their questions haven't been answered. I'm completely stuck now, can't import at all - have tried plugging in the camera (Canon 7D) directly, using a card reader, and importing from a folder on the hard drive. Nothing works!
I am having the same problem. I can import through a card reader, but can not import direct from camera or phone - just freezes, no error message or anything... HELP me please!!!!!