Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
Let's start with your version of Photoshop. That would be the first line in Help > System Info
And your Operating System. That would be the second line.
Copy and paste only those two lines in your reply.
Next would be a screenshot of your entire Photoshop workspace, layers panel open and the name of the file showing in the tab.
Have the Image > Image Size box open so we can see what you are seeing.
If the whole machines freezes, he's got serious hardware problems or issues deep in the OS installation.
Photoshop cannot freeze a machine by itself,
Yeah, I know Photoshop stresses hardware, but don't remember if my machine ever totally froze up in all the versions I've owned, PC or Mac.
We'll need details for sure.
Yes, because you had a properly maintained machine without hardware issues.
Yep, I've had Windows since 1993 and Photoshop since 1998. Because of my budget I would buy and install larger drives and ram when I could not afford a new system. Malware protection and Firewalls a must. In all those 20 years I never got a virus or trojan on my system.
I had to keep my system in good working order on what was then my only computer.
I did not want any downtime.
The whole system does not freeze.
I'm able to move the mouse and everything.
Almost everything in the menu grays out.
I'm running Photoshop CC, Win 7 Pro
Try resetting Preferences:
Start Photoshop and immediately hold down Ctrl-Alt-Shift, until you see the reset dialog box. Answer Yes. Photoshop will continue to load. It may take a few tries to see that box, so don't give up if it fails the first time.
See if it works now.
The whole system does not freeze.
I'm able to move the mouse and everything…
Oh, good grief!
You lied. There's just no excuse for such incompetent use of terminology.
No further comment necessary. I'm blocking this thread from showing up in my Inbox in the future, so I'm out of here.
Oh grow up dude.
So did it work? I'm hoping this is solved.
I have tried several times and it will not work
Ok I will suggest a simple uninstall/clean/reinstall.
Do this in an account with Administrator privileges
First uninstall. Checkmark "remove preferences"
Use the Cleaner tool to get rid of any remnants of the old install
Optional: Disk maintenance: right-click on your drive and select Properties.
Do a Disk Cleanup.
Click on the Tools tab and run a "check disk"
Under Defragmention, Analyze and ddefrag if needed.
Reinstall, sign in, and run updates.
There's Photoshop CC and Photoshop CC 2014 (the latest)
install both and apply all updates.
I know that's a lot of work, but no point in leaving out steps that will miss the problem.
Clean re install fixed
Thanks! That's good to know. Save these instructions if this ever comes up again.