3 Replies Latest reply on Jan 11, 2015 12:05 PM by neykicha

    Message on opening Photoshop cc c6.

    neykicha

      Got this message...."Photoshop has encountered a problemwith the display driver and has temporarily disabled enhancements which use the graphics hardware.

       

      So, now what?

        • 1. Re: Message on opening Photoshop cc c6.
          Level 5

          Your video card or its driver are not up to supporting those features in Photoshop.

           

          Try updating the driver first.  If that doesn't work, you need a better video card or a new machine.

          • 2. Re: Message on opening Photoshop cc c6.
            Level 5

            Next time, please provide sensible, complete details:

             

            BOILERPLATE TEXT:

            Note that this is boilerplate text.

            If you give complete and detailed information about your setup and the issue at hand,

            such as your platform (Mac or Win),

            exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

            your settings in Photoshop > Preference > Performance

            the type of file you were working on,

            machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

            what troubleshooting steps you have taken so far,

            what error message(s) you receive,

            if having issues opening raw files also the exact camera make and model that generated them,

            if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.

            etc.,

            someone may be able to help you (not necessarily this poster, who is not a Windows user).

            a screen shot of your settings or of the image could be very helpful too.

            Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:

            http://forums.adobe.com/thread/419981?tstart=0

            Thanks!

            • 3. Re: Message on opening Photoshop cc c6.
              neykicha Level 1

              Thanx.....I went in and updated display driver and it took care of the problem. Should have done that before posting. Thanks for your response.