5 Replies Latest reply on Jan 13, 2015 3:10 PM by tim101

    After Effects 'Stopped working' error

    tim101

      Hello,

       

      I need this to work very urgently. I have encountered this issue before with adobe premiere pro which was quickly resolved by updating windows service pack 1. I have all my drivers up to date and am getting a 'stopped working' error right after I try to launch after effects

       

      Here is the windows log file report

       

      Fault bucket , type 0

      Event Name: AppHangB1

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: AfterFX.exe

      P2: 13.2.0.49

      P3: 54816501

      P4: 7c1f

      P5: 0

      P6:

      P7:

      P8:

      P9:

      P10:

       

       

      Attached files:

      C:\Users\Timothy Ng\AppData\Local\Temp\WERB700.tmp.appcompat.txt

      C:\Users\Timothy Ng\AppData\Local\Temp\WERB730.tmp.WERInternalMetadata.xml

       

       

      These files may be available here:

      C:\Users\Timothy Ng\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_AfterFX.exe_d36b9ee8fbed22a9 ab3ed4e50ac851a1efbd2_229cbde3

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 4dd4b12d-9991-11e4-8fa9-7824af362b95

      Report Status: 1