I should have said, I'm using version 10. I've tried opening the first of the addresses you gave me but the server declined to show the page - forbidden!
The links that John provided are opening for me as Forbidden. Are they opening for you?
For now I am going to assume that your Premiere Elements 12 is updated to 12.1 and that it is running on Windows 7, 8, or 8.1 64 bit.
Let us get deleting its BadDrivers.txt file out of the way, ruling it in or out of the troubleshooting equation.
Local Disk C
and in the Premiere Elements Folder is the BadDrivers.txt file for Premiere Elements 12/12.1. There are folders in that Premiere Elements Folder along with this
file named BadDrivers.txt. Your target is just that BadDrivers.txt file. Please delete the BadDrivers.txt file.
After you make that deletion and open Premiere Elements again, the program generates a new BadDrivers.txt file. But, hopefully the problem is gone.
If you go to Device Manager/Display Adapters/and your Intel video card/graphics card Properties, what does the Driver tab information show for Driver Version and Date?
Are you getting the display error when you are opening the existing project from which you want to export again? If you open a new project with new files, does the same
display error appear?
We will be watching for your follow up.
Thank you for your reply - as I said, I am using version 10, but I will explore Drive C and see what I come up with.
The answer to your second question is that yes, when I open the existing project to export from again, I get the message and if I open a new project the same message appears.
Driver tab information shows: Date 28.11.2010; Version 220.127.116.113
I ought to add that according to the panel I opened it says of the system that this device is working properly.
The Premier Elements folder on Drive C does not appear to contain a file called Bad Drivers Text File.
Are you working with Show Hidden Files, Folders, and Drives enabled? If not, see
Folder Options dialog's View Tab
Under View Tab, scroll to and enable "Show hidden files, folders, and drives".
Right now your information seems directed to the video card/graphics card and its driver version. The remedies there to be ruled out are
a. update the driver
b. delete the BadDrivers.txt file
Please check out the above before doing a program uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s)
Thank you for your time and trouble. I can't tell you how grateful I I am for your patience and help. I have altered my settings to show hidden folders - I'm not very bright , you know, but I will explore all the suggestions you have made and see how much success I have. I'll let you know what happens but it may be some time before I am able to work on the laptop again so there could be a long wait.
Thank you again.
Thanks for the reply.
We look forward to learning of further developments as your schedule permits. Many thanks for following up on the troubleshooting suggestions. Appreciated.
Well, I'm crossing my fingers. Having looked through the folders on Disc C and been unable to locate the badtxt file I took the plunge and installed a new driver from the Intel website, rather than uninstall Elements and then re-install it. I have reopened Elements and looked at the project I have been working on, as well as an older one and two things have happened: the message has disappeared and the Monitor panel in the Projects workspace seems to be working normally. So let's hope it stays that way!
Thank you again.
Great news. I am glad you went ahead and did the update on the video card/graphics card driver version. Great job.
That step is the first before going to the BadDrivers.txt file deletion which is the life saver if you already have the driver version
up to date and the problem persists.
When you have time, maybe take a look to see if you can find the BadDrivers.txt file (reference for another time with different
circumstances). But do not delete it until indicated. As they say "Do not mess with a good thing" if everything is now working.