0 Replies Latest reply on Jan 11, 2015 9:06 AM by hexlady

    Wrong ID

    hexlady Level 1

      This is the second time of asking.  I cannot install the update because the box is insisting on a password.  I have tried all the passwords I have ever had and nothing works.  However, on clicking on my name and wrong ID came up.  I then went to Manage my Account and saw that the right ID was there together with my password.  I still cannot install the update which also means other programs are affected.

      I am disgusted by the length of time Adobe take to answer questions and rely on others to solve their problems for them.