0 Replies Latest reply on Jan 11, 2015 12:05 PM by starfire1212

    Completely blank installation window

    starfire1212

      Windows 7 Home Premium  Service Pack 1 64bit

      IE Explorer 11.0.9600.17501

       

      Trying to install the latest version of Adobe Flash player.  I was on V. 15 something trying to update to the 16+ version  (sorry I don't have the exact version numbers).

      Following instructions exactly, I can download the installer, but when I run it I get a window titled 'Adobe Flash Player Installer'.   It is completely blank.  In Task Manager this shows up as Adobe Installation Helper.

       

      So I killed this via Task Manager (which is the only way that I could stop whatever was going on), uninstalled Adobe Flash Player using the instructions on the web, which did indeed uninstall Adobe Flash Player.  I've now re-downloaded the installer, closed the browser, run the installer and I still have a completely blank window titled 'Adobe Flash Player'.  I do notice that the memory usage is slowly climbing.

       

      What is going on - and how do I get Flash Player installed?