4 Replies Latest reply on Jan 13, 2015 8:38 AM by mars077

    Please help me!

    mars077

      I am trying to install the latest version of Flash Player, but it simply won't work. I can't even count the times I have downloaded the .exe file, doubleclicked on it and had nothing happening. I have also tried various help guides online, including Adobe's own, and run the uninstaller, which worked, restarted my laptop (a Windows one) and tried the installer once more.

       

      Can someone explain to me what is going on and help me get Flash Player installed?

       

      Thanks in advance for any helpful answers!

        • 1. Re: Please help me!
          m_vargas Adobe Employee

          Hello,


          What does "simply won't work.' mean?  What OS version of you using?  What browser?

          mean?  Please provide specific details to what happens when you try to use the installer. Are you using the shim/stub installer (about 1.5 MB in size) or the full installer (about 17 MB in size)  Screenshots are very helpful (How to post a screenshot in the forum).

           

          --

          Maria

          • 2. Re: Please help me!
            mars077 Level 1

            Hi!

             

            I mean that it does not seem to work and nothing at all happens after I double-click the .exe file called install_flashplayer16x32_mssd_aaa_aih and the little window pops up asking me if I would "allow this program to make changes to the computer" or whatever (I'm translating from Norwegian here). I am using Windows 8.1 and Firefox. When I try to double-click the installer again a little window pops up saying "only on instance of this program can be run at once" or something, suggesting that the installer is slowly running somewhere in the background. Task Manager tells me the installer is running as a background process using 0 % of the processor and 7,4 MB of memory. Forgive me, I'm not that computer savvy. But why is nothing happening? Should the installer take hours? Ages?

             

            I guess I'm using the shim/stub installer since I checked the file size and it's about 1 MB. I got it from the Adobe website. Should I get the full installer and try that? Where can I get that?

            • 3. Re: Please help me!
              m_vargas Adobe Employee

              Hello,

               

              We have had reports of this behaviour with the shim installer, but are unable to reproduce the behaviour.  Links to the full installer are available at the bottom of the Installation problems | Flash Player | Windows page, in the 'Still need help' section.  Please make sure Firefox is not running and no other instance of a Flash Player installation is occurring in the background.  You may want to restart your machine after you download the installer to make sure nothing is running when you run the installer.

               

              --

              Maria

              • 4. Re: Please help me!
                mars077 Level 1

                This worked!! Thank you so much!