I do not know of any way to talk to Adobe by telephone for a support issue... only billing
Also, Premiere Pro has a very active forum http://forums.adobe.com/community/premiere/content
However... I don't know if the people in that forum will be able to help with your situation
You MAY be able to get help by starting at this link...
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Unfortunately the "Still need help" button just sends you around in a continuous loop!
I posted the question in the Premiere forum twice - after half a day, still no response, during which time my deployment plans have to wait - I'm on a limited time window.
The concept of relying on a forum for support misses the point - If we cant get our systems to work, it is no use waiting on the off chance someone might reply at some stage. It needs a proper service address....
>y organisation has just invested heavily in CC tertiary site licenses
I agree that support in these forums is not likely going to help you, since what is discussed here are programs for individuals... I would THINK that a special purchase would come with a support plan that is specific to the special product... Were you not given any guidance about support options for your situation?