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The phone number is still an option for licensing and activation issues.
It may work for him if that's his problem.
If it's technical, you are right, he should ask here or go to chat.
I have just answered your project deletion question
Does the complicated issue eluded to in the thread in which we are now go beyond the project deletion question in the
We would be glad for the opportunity to try to help you resolve any technical aspects of your Premiere Elements workflows
in your thread(s) in this forum. .