Importing Word docs

[Guest]

I have a team member who receives an error message when trying to import Word docs. He obviously has Word but when he imports a message appears stating that Word version cannot be found. Are there settings in RoboHelp where it may be blocking the importing of .doc documents?

[MergeThis]

Has he upgraded to Office/Word 2003? If so, he needs to uninstall/reinstall RH, so that it can then recognize the upgraded Word version.


Good luck,
Leon

[Guest]

Yes, we were upgraded a few years ago and he just recently got RoboHelp. He has two computers with two RH licenses and both give the same error message.