5 Replies Latest reply on Jan 13, 2015 1:28 PM by NelsonCardosoMH

    Premiere Pro 2014.2 crashes as soon as I try to do anything. Any ideas?

    NelsonCardosoMH Level 1

      Hi there,

       

      My employer just leased a new system for me. Up until last week I had PP 2014 installed and everything ran without issues. Since the new system and installing the latest version of Premiere Pro 2014.2 I can no longer work on anything.

       

      The software will stay open if I start it up and don't do anything. I can even open a project and it will still work. The problem occurs when I try to do something i.e. import a file, open a sequence, rename a title, etc.

       

      Can someone help? If so, please let me know if you need more info from me (see system info below). Thanks.

       

      Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

      Language: English (Regional Setting: English)

      System Manufacturer: Hewlett-Packard

      System Model: HP Z230 Tower Workstation

      BIOS: Default System BIOS

      Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz

      Memory: 16384MB RAM

      Available OS Memory: 16070MB RAM

       

      Card name: Intel(R) HD Graphics 4600

      Manufacturer: Intel Corporation

      Chip type: Intel(R) HD Graphics Family

      DAC type: Internal

      Display Memory: 1696 MB

      Dedicated Memory: 64 MB

      Shared Memory: 1632 MB

      Current Mode: 1920 x 1080 (32 bit) (60Hz)