3 Replies Latest reply on Jan 28, 2015 11:33 AM by janet322

    Adobe won't accept my new ID or password

    janet322

      I can't update Adobe Flash Player because it keeps saying either my password or ID are wrong but I changed the password and was able to get into the Adopbe.com site with it but not update the latest version of Adobe Flash Player! I give up. I've spent an hour on this already....

        • 1. Re: Adobe won't accept my new ID or password
          m_vargas Adobe Employee

          Hi Janet,


          Sorry for your frustration.  The password being requested is not your adobe.com password, it's your computer's password. If you're an administrator on the machine, this is the password you use to log into your machine.  If you're not an administrator, you'll need to provide an administrator ID/password to install. If you don't have a password on your machine, ignore the password field and click 'OK' to continue.

           

          --

          Maria

          • 2. Re: Adobe won't accept my new ID or password
            coreeny29618556

            it does the same thing to me refusing to accept new password?  What did you do?

            • 3. Re: Adobe won't accept my new ID or password
              janet322 Level 1

              I was using my adobe password when I needed to us my computer password.

               =..= ...Janet

                    From: coreeny29618556 <forums_noreply@adobe.com>

              To: Janet Williams <write2janet@yahoo.com>

              Sent: Wednesday, January 28, 2015 10:30 AM

              Subject:  Adobe won't accept my new ID or password

                  

               

               

              Adobe won't accept my new ID or password

              created by coreeny29618556 in Installing Flash Player - View the full discussionit does the same thing to me refusing to accept new password?  What did you do? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7140875#7140875 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7140875#7140875 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.