This is not Adobe. Rather a user to user forum.
What version of Premiere Elements are you using and how many days since the date of purchase and did you purchase from Adobe direct?
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Premiere Elements 12 and 13 do indeed support XAVC-S video (import, edit, and export). If you want to explore your particular issue to find out the cause of your problem, we need details which you are not including - how is it not working and all the rest? We would be glad as one use to another to work out the problem with you.
Best wishes for whatever your video editor is going to be.
Thank you so much for your note.
As it turns out, my camera outputs XAVC-I, which the program does not recognize. I was unaware that there were other forms of XAVC other than I and L.
Thank you again.
Thank for the follow up in which you defined your issue and explanation for it. Good job of follow through.
I have looked at X-AVC-S, but not X-AVC-I or -L, in Premiere Elements 12 and 13.
Did you see
Very helpful link!
A good way to “rewrap” the files was suggested.
This is a great example of the power of a well run and populated forum.
I am sorry I started out on a blustery and impolite note.
Thanks for the follow up information that the link will be helpful in your work with XAVC-I or L in Premiere Elements.
We looking forward to your contributions to the forum on your work with XAVC formats.in Premiere Elements 12 or 13.