5 Replies Latest reply on Jan 13, 2015 1:40 PM by A.T. Romano

    Sony's XAVC files? Nope. Not true.

    mknobil

      Durring purchase, I was told by a chat agent that Elements would handle Sony's XAVC files.

      Not True!  I want my money back!!!!!

      No phone or chat available that I can find.

      I am contacting my credit card company to stop payment.

        • 1. Re: Sony's XAVC files? Nope. Not true.
          A.T. Romano Level 7

          mknobil

           

          This is not Adobe. Rather a user to user forum.

           

          What version of Premiere Elements are you using and how many days since the date of purchase and did you purchase from Adobe direct?

           

          If purchased from Adobe direct within the last 30 days and you want your money back, then please click on the following link

          Contact Customer Care

          Premiere Elements

          Membership, Account, Payment

          Payments, Invoices, Orders

          Chat Panel

           

          If not purchased from Adobe direct, then you will need to deal with the seller and the seller's policy regarding return/refund.

           

          Premiere Elements 12 and 13 do indeed support XAVC-S video (import, edit, and export). If you want to explore your particular issue to find out the cause of your problem, we need details which you are not including - how is it not working and all the rest? We would be glad as one use to another to work out the problem with you.

           

          Best wishes for whatever your video editor is going to be.

           

           

          ATR

          • 2. Re: Sony's XAVC files? Nope. Not true.
            mknobil Level 1

            Thank you so much for your note.

             

            As it turns out, my camera outputs XAVC-I, which the program does not recognize. I was unaware that there were other forms of XAVC other than I and L.

             

            Thank you again.

             

            =mark=

            • 3. Re: Sony's XAVC files? Nope. Not true.
              A.T. Romano Level 7

              Mark

               

              Thank for the follow up in which you defined your issue and explanation for it. Good job of follow through.

               

              I have looked at X-AVC-S, but not X-AVC-I or -L, in Premiere Elements 12 and 13.

               

              Did you see

              Will Elements 13 inport the new Sony codec's XAVC-I and XAVC-L ?

               

              Best wishes

               

              ATR

              • 4. Re: Sony's XAVC files? Nope. Not true.
                mknobil Level 1

                Very helpful link!

                A good way to “rewrap” the files was suggested.

                This is a great example of the power of a well run and populated forum.

                I am sorry I started out on a blustery and impolite note.

                 

                Best

                 

                =mark=

                Docco DP

                Pittsburgh? Pittsburgh!

                • 5. Re: Sony's XAVC files? Nope. Not true.
                  A.T. Romano Level 7

                  Mark

                   

                  Thanks for the follow up information that the link will be helpful in your work with XAVC-I or L in Premiere Elements.

                   

                  We looking forward to your contributions to the forum on your work with XAVC formats.in Premiere Elements 12 or 13.

                   

                  Best wishes

                   

                  ATR