After trying the livechat for like 3 times now, I figured I had to try in here.
On the 22nd of December 2014, I was chatting with an employee regarding my membership, and a refund of the latest month. She wasn't allowed to give me a full refund, but what she could do was "to take the question to another level". By the 3rd of January 2015 I received an email saying, that I had successfully been granted a full refund. In the email, this appeared: "You will be notified via email and the refund will be released to the mode of payment within 5 to 7 days.". Here, 10 days later, I still haven't received any email.
If this is to any help:
My case number: 0214490036
My return transaction number: 66269776.
I would really appreciate your help..
Unless an employee happens to read your message, nobody else in an open forum will be able to help... only Adobe can do what you need
Try by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html