Unless I misunderstood the question or you made a typo the required qualifying package for the upgrade should be CS5 Extended serial number not CS6 Extended?
In other words you need the CS6 number for the upgrade and the CS5 Extended number as the qualifying product.
Re-installing CS5 Extended should work too as this is the qualifying product for the CS6 upgrade.
Now I'm confused. All I want is to reinstall my CS6 package. I would like to do it without reloading CS5 Extended if possible. In any case, CS6 does not appear on the list of products to install, only CS6 Extended. Also my serial number for CS6 does not work for the CS6 Extended package, which is the only package listed. If you can give me a step by step instruction as to how to do this, I would be forever indebted. By the way, yes, I still have my CS5 serial number and although I have the CD for the CS5 package, I did NOT get a CD for the upgrade.
Sounds like you're drowning in unnecessary detail.
After you have entered your CS6 upgrade serial number, what exactly is listed in the subsequent dropdown list for qualifying packages?
CS5 Extended must be one the the options listed. If not, please post a screenshot of the dropdown.
You select CS5 Extended, enter your CS5 Extended serial number (which proves to the installer that you're eligible to use the CS6 upgrade serial number) and you're done.
Now ii's my turn to get confused. In your first message you said you already downloaded the software from Adobe. Now you say CS6 does not appear on the list of products to install. What list?
Anyway you can download CS6 from here
but follow the instructions to the letter or it will not work.
Normally if you install an upgrade it will look for a previous qualifying product on the computer (in your case CS5 Extended). As this is not present on your computer it will ask for the serial number of that previous version. So you use your serial number of CS6 to setup CS6 and your serial number from CS5 extended the moment it has searched for a previous version and couldn't find it and asks for the serial number of that qualifying product which is CS5 Extended.
Sorry if this is not clear but English is not my native language.
As a side note you could also reinstall CS5 and remove it once CS6 is up and running..
John, thank you for the answer. It really wasn't clear about having to provide information about CS5 prior to eligibility to install CS6. I wish I'd asked you folks sooner. I'm amazed how fast CS6 came up.
I hate to ask another question - you've been so kind, but is there any guide as to pulling in my old appdata information or other files to get my settings back?
Ron, I appreciate all your effort, but as you can see from my reply to John, it was unnecessary to load CS5 before getting CS6. I just had to enter my CS5 information and Adobe saw my eligibility for the CS6 install. By the way, the entire process from typing "set up" to up and running took about 15 minutes and another 10 or 15 minutes to download all the updates. I'm impressed!
Thanks a lot!