Applications missing from Creative Cloud Desktop application

[maria_eugeniap10510937]

hello

I'm experiencing the same problem. When I start the Creative cloud installer, in the apps tab does not appear any application to download. My system is ok for the requirements. I tried to sign out from my account from the creative cloud app, doesn't work either. I'm also new in my Mac so I don't know how to uninstall the app.

what can I do?

[Jeff A Wright]

Maria eugeniap10510937 for information on how to install the Adobe Applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

This discussion is regarding the option to install applications missing due to the computer not meeting the minimum system requirements.

[maria_eugeniap10510937]

Jeff, this information you are providing me does not help. The Adobe applications do not show on  creative cloud installer. the installer keeps running with out showing nothing. I can't close it either. I have tried to uninstall it but a message pops up saying "can't be uninstall because the Creative cloud is opened" and I can't close it!

Also, I can't find the web page to download it again.

What can I do??

[Jeff A Wright]

Branching this to a separate discussion.

Maria what exact errors are you receiving and what steps have you performed to resolve the difficulties you are currently experiencing?

[maria_eugeniap10510937]

it doesn't give me an error message. Just keeps loading showing the icon and nothing happens.

Ive tried to unistall the installer, the cloud app. Couldn't do anything

[Jeff A Wright · Accepted solution]

Maria are you experiencing an issue similar to what is described in App doesn’t open | Progress wheel spins continually?  If so then please utilize the steps listed within the document.

If not then can you post a screen shot of the exact behavior you are experiencing?  You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?.

[maria_eugeniap10510937]

Jeff, many thanks! It seems with this first web page instructions I've solve the problem. If any thing goes wrong I'll contact again. Cheers!!