1 Reply Latest reply on Jan 15, 2015 11:03 AM by danielr57978004

    Echosign for Salesforce.com Communities

    amitd8206440 Level 1

      We have been using Echosign for a long time. We have transitioned our users over to SFDC Communities and the echosign app fails. Works fine in regular SFDC account. We can get to the agreements page/tab. When we click send the popup div launches and the progress bar gets about 1/4 of the way through and then the window just closes itself. No errors no messages just returns the control back to the page.

       

      We have about a 100+ users that are dead in the water right now... any help is appreciated. Thanks!

        • 1. Re: Echosign for Salesforce.com Communities
          danielr57978004 Level 1

          Hi,

          Can you please tell me which version of the EchoSign for Salesforce managed package you are on?

           

          Also, have you checked all of the permissions for the communities users profiles a it relates to EchoSign? The other thing to check is if the EchoSign user associated with the communities user, identified by their email address, is active and valid.

           

          Thanks