We have been using Echosign for a long time. We have transitioned our users over to SFDC Communities and the echosign app fails. Works fine in regular SFDC account. We can get to the agreements page/tab. When we click send the popup div launches and the progress bar gets about 1/4 of the way through and then the window just closes itself. No errors no messages just returns the control back to the page.
We have about a 100+ users that are dead in the water right now... any help is appreciated. Thanks!
Can you please tell me which version of the EchoSign for Salesforce managed package you are on?
Also, have you checked all of the permissions for the communities users profiles a it relates to EchoSign? The other thing to check is if the EchoSign user associated with the communities user, identified by their email address, is active and valid.