What computer operating system is your Premiere Elements 13 running on?
Many of these Delete and Close Gap failures can be traced to content that is directly above or below the area of interest.
Depending on the circumstances, you may be forced to select the clip or clips in a group and do a manual close gap
with the mouse.cursor.
Please review the following as one instance of Delete and Close Gap Failure.
If possible could you represent you Delete and Close Gap situation with a screenshot?
We will be watching for your progress.
I am using Windows 8.1.
Thanks for your reply with the computer operating system information.
What I wrote in post 1 of your thread would be applicable to your Premiere Elements 13 on Windows 8.1 (assumed 64 bit).
Please review and consider and then let us know the outcome. We will decide what next based on your reply.