1 Reply Latest reply on Jan 14, 2015 9:39 PM by steveg57672821

    Import dialog won't open

    steveg57672821

      I just upgraded to Lightroom 5 from Lightroom 3, and the import dialog won't open. I can select File -> Import Photos and Video..., and the menu option blinks like it was selected, but nothing else happens. Any ideas? I'm on OS X Mavericks.

        • 1. Re: Import dialog won't open
          steveg57672821 Level 1

          I figured this out. Based on the stack trace below it looks like Lightroom tried and failed to create the ~/Movies directory, and that failure stopped the dialog from opening. In my case, ~/Movies was a symbolic link to a directory that lives on an external disk, which wasn't mounted at the time. I can work around the problem by either mounting the disk with my movies on it or removing the symbolic link. It's not ideal (I can't fit everything on one disk, and I have other software that really wants movies to be in ~/Movies and not anywhere else) but it works.


           

           

           

          2015-01-14 20:53:22.941 Adobe Photoshop Lightroom 5[1016:507] An uncaught exception was raised
          2015-01-14 20:53:22.942 Adobe Photoshop Lightroom 5[1016:507] AgPathUtils.getStandardFilePath: can't create directory at: /Users/steve/Movies
          2015-01-14 20:53:22.944 Adobe Photoshop Lightroom 5[1016:507] (
               0   CoreFoundation                      0x00007fff91f0025c __exceptionPreprocess + 172
               1   libobjc.A.dylib                     0x00007fff96430e75 objc_exception_throw + 43
               2   CoreFoundation                      0x00007fff91effe09 -[NSException raise] + 9
               3   AgKernel                            0x0000000102236722 AgTransitQueue_enqueueToQueue + 3966
               4   AgKernel                            0x000000010223a2bc AgExceptions_setThrowHook + 226
               5   AgKernel                            0x000000010221e4df lua_gethalts + 523
               6   AgKernel                            0x0000000102217229 lua_error + 9
               7   AgKernel                            0x000000010221ec07 lua_gethalts + 2355
               8   AgKernel                            0x000000010222d123 luaopen_table + 7327
               9   AgKernel                            0x000000010221eeda lua_gethalts + 3078
               10  AgKernel                            0x0000000102216f31 lua_call + 36
               11  AgUI                                0x0000000102286ea4 AgCommand_performCommandID + 85
               12  AppKit                              0x00007fff909f3260 -[NSApplication sendAction:to:from:] + 327
               13  AppKit                              0x00007fff90a0e1c8 -[NSMenuItem _corePerformAction] + 394
               14  AppKit                              0x00007fff90a0df04 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 117
               15  AppKit                              0x00007fff90a5d40d -[NSMenu _internalPerformActionForItemAtIndex:] + 35
               16  AppKit                              0x00007fff90a5d289 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 104
               17  AppKit                              0x00007fff90a03ff6 NSSLMMenuEventHandler + 716
               18  HIToolbox                           0x00007fff967721d4 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 892
               19  HIToolbox                           0x00007fff96771787 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 385
               20  HIToolbox                           0x00007fff96785880 SendEventToEventTarget + 40
               21  HIToolbox                           0x00007fff967bb640 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 420
               22  HIToolbox                           0x00007fff967ee228 SendMenuCommandWithContextAndModifiers + 59
               23  HIToolbox                           0x00007fff967ee1d0 SendMenuItemSelectedEvent + 178
               24  HIToolbox                           0x00007fff967ee0af _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 94
               25  HIToolbox                           0x00007fff967f6085 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 718
               26  HIToolbox                           0x00007fff967f5cb1 _HandleMenuSelection2 + 446
               27  AppKit                              0x00007fff9097662c _NSHandleCarbonMenuEvent + 284
               28  AppKit                              0x00007fff907d552e _DPSNextEvent + 2170
               29  AppKit                              0x00007fff907d489b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
               30  AppKit                              0x00007fff907c899c -[NSApplication run] + 553
               31  AppKit                              0x00007fff907b3783 NSApplicationMain + 940
               32  Adobe Photoshop Lightroom 5         0x00000001021fa4c3 main + 1107
               33  Adobe Photoshop Lightroom 5         0x00000001021fa068 start + 52