7 Replies Latest reply on Jan 19, 2015 7:06 AM by zwdb08wdb

    i received an error message in Lightroom 5 , Lightroom encountered an error when reading from its preview cache and needs to quit

    zwdb08wdb

      I was wondering now that I deleted my preview cache after receiving the lighgtroom encountered an error when reading from its preview cache  and needs to quit  , light room 5 opened fine now , but  I now have no previews showing  up , all I get is blank gray boxes ...  have  I lost everything ?

      how do I get the pictures or previews back ...all my folders I had catalogued , now show only grayed boxes where the previews were ...  can I get this back ?

        • 1. Re: i received an error message in Lightroom 5 , Lightroom encountered an error when reading from its preview cache and needs to quit
          dj_paige Level 9

          Delete the preview cache. It is a subfolder in the same folder where you catalog file is stored, whose name ends with Previews.LRDATA.

           

          Delete the subfolder Previews.LRDATA. Do not delete anything else.

          • 2. Re: i received an error message in Lightroom 5 , Lightroom encountered an error when reading from its preview cache and needs to quit
            zwdb08wdb Level 1

            owe and will I loose any virtual copies ?  I mean the edits I did will they all be gone now ?   or how do I get them back .. this is so sad that I even got this error , I wasn't even doing anything , just opened lightroom 5 and bam got the error ... I hope I did this right by deleting the preview catalogue cache , and not just lost everything ...

            owe and I use Windows 8 as my operating system .  If anyone knows how I can get these pictures or previews back , please let me know ... this was years of my granddaughter and other important family pictures that I cannot replace ...some were backed up , but am so worried that since the previews aren't showing would have lost them... anyhelp would be great ..  my email is zwdb08wdb@gmail.com

            • 3. Re: i received an error message in Lightroom 5 , Lightroom encountered an error when reading from its preview cache and needs to quit
              dj_paige Level 9

              will I loose any virtual copies ?

              No

               

              I mean the edits I did will they all be gone now ?

              No

               

              If you delete the preview cache as described, and nothing else, you will not lose your photos or your edits or any other work you have done in Lightroom

              • 4. Re: i received an error message in Lightroom 5 , Lightroom encountered an error when reading from its preview cache and needs to quit
                zwdb08wdb Level 1

                I think by the advice of another post may have deleted the wrong file/folder...because when i open LR5 now where there was preview thumbnails everything is gray, no pictures even when going to cataloged folders...Why?  And what do i need to do to get the thumb  nails/ previews back? Its 1 TB of pictures were talking....do all adobe products work this poorly because after researching for a solution to this issue , it goes back several years, and has not been fixed...thats poor...and why does adobe have no real customer support? Obviously the problems out way the number of people needed to fix the issues....do you have any recommendations for a product that works, and where errors are fixed , and not just keep creating new versions with same issues..is aperature better?

                • 5. Re: i received an error message in Lightroom 5 , Lightroom encountered an error when reading from its preview cache and needs to quit
                  dj_paige Level 9

                  So you have possibly deleted the wrong file/folder and this is Adobe's fault?

                   

                  Are there rectangles in your Lightroom that indicate the spaces where the photos are supposed to be? If you click on one of the gray thumbnails, does the metadata panel on the right indicate that there is a file name and metadata associated to this rectangle?

                  • 6. Re: i received an error message in Lightroom 5 , Lightroom encountered an error when reading from its preview cache and needs to quit
                    zwdb08wdb Level 1

                    I will check for the meta data.. as to hows this adobes fault....first let me ask do you work for or get paid for by adobe?  If the answer is no, which i presume it is...then that answers it... how is it , or better yet why is it a billion dollar company, has or offers no support, no phone number, no email nothing...but depend on third party people who may or may not know or give the correct info to help, and do this free, all the while adobe makes $$$ and runs smaller companies that may have actually better products by getting or buying off reviews etc..that only rave, but never mention issues...the issue im having has been reported by adobe users since version 1, yet has not been addressed or even mentioned...why shouldusers get little true support from adobe, get a product that has un addressed issues is messed up...it would be like ford making newer vehicles say a f150, advertising all the bells and whistles , but knowing since their 2008 model  that if you go over 70 mph for more than 100 miles the engine will just shut off, then have know way to contact them to solve the problem...had no mechanics to fix it...no warranty...that would be insane...but yet companies like adobe and microsoft do this all the time, but since its notlife threatening as driving a truck would be somehow we accept it as ok....yet it sickens me the hardearned money spent on their products, its an investment,  like whether or not to go canon or nikon..your investing in the company its not easy to switch once you make that intial choice...  adobe and microsoft continously advertise all the so called (al beit meaningless) upgrades or improvents which are more fluff than  worth while improvent, but the way they present them you feel you need them...if they went back to the true ethics of buisness and american pride they would focus moe money and attention to customer service,  and truly improving the product rather than how to sell more...but then they know like my camera example once you choose your theirs...sad...i had an adobe salesman out right lie to me and misrepresented a product, as i was having an issue getting sound to work in creating a video of my granddaughters birth...i was using an older version, told him all the info , he said if i upgraded i would have no trouble, so i did...the sound still didnt work . Then they suggested another program to convert the files more money down...the other company also makes video editing programs, once that work...and cost less...but i am all tied up in adobe spending hundreds all ready...sad ...very sad...now that ive had some issues and have gone back and done more researching i see all tge issues, many go back 10 plus years and have yet to be addressed...yet many otherless known third party companies had similar issues, corrected them , are cheaper, have support teams but arent pushed in every photo magazine etc...and arent known where giants like Adobe that dont address there issues have or offer no Adobe paid support, yet through their money and muscle to dominate magazines, and web, by controlling how things are precieved....sad in deed...the more i learn, and experience the sadder things are....but enough complaining sadily im invested in adobe for now till i get rich,  just want the crap to work...so i can get my cherished pictures , once in a lifetime pics of my granddaughter  back...to bad people have to place faith in a company and risk loosing all the pictures that mean something to them,and realize the comoany only truly cares about $$$...sad

                    • 7. Re: i received an error message in Lightroom 5 , Lightroom encountered an error when reading from its preview cache and needs to quit
                      zwdb08wdb Level 1

                      i do have the metadata show  when I click on the gray boxes or thumbnails ,  So what is the next step to retrieve the images ... when I double click on the gray boxes nothing happens ...

                      thanks Bill