7 Replies Latest reply on Feb 19, 2016 9:00 AM by Paul360

    Adobe Extension Manager CS5.5 won't launch

    Aaron Nergaard

      Hi,

       

      As the title states the program will not launch, I have not used it since upgrading to OSX Yosemite, however I did have to reinstall CS5.5 suite after it ceased working after the update. I also installed extension manager separately today to see if it resolved the issue, it did not.

       

      With the program crashing on launch, i did some research and attempted to work around it by installing the extension I had found via terminal, it started but also crashed before completion.

       

      Error log below:

       

      Process:               Adobe Extension Manager CS5.5 [6403]
      Path:                  /Applications/Adobe Extension Manager CS5.5/Adobe Extension Manager CS5.5.app/Contents/MacOS/Adobe Extension Manager CS5.5
      Identifier:            com.adobe.ExtensionManager
      Version:               "5.5.0.163" (5.5.163)
      Code Type:             X86 (Native)
      Parent Process:        ??? [1]
      Responsible:           Adobe Extension Manager CS5.5 [6403]
      User ID:               501
      
      Date/Time:             2015-01-15 18:35:37.477 +0000
      OS Version:            Mac OS X 10.10.1 (14B25)
      Report Version:        11
      Anonymous UUID:        0CCDDF0F-FBAB-A51B-513E-0D21214A9222
      
      Sleep/Wake UUID:       266D466B-3F24-467C-93E0-E6B2523E62B6
      
      Time Awake Since Boot: 24000 seconds
      Time Since Wake:       8400 seconds
      
      Crashed Thread:        16
      
      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
      
      VM Regions Near 0:
      --> 
          __TEXT                 0000000000001000-0000000000209000 [ 2080K] r-x/rwx SM=COW  /Applications/Adobe Extension Manager CS5.5/Adobe Extension Manager CS5.5.app/Contents/MacOS/Adobe Extension Manager CS5.5
      
      Thread 0:: Dispatch queue: com.apple.main-thread
      0   libsystem_kernel.dylib          0x99660a2e mach_msg_trap + 10
      1   libsystem_kernel.dylib          0x9965fad0 mach_msg + 68
      2   com.apple.CoreFoundation        0x912ceae6 __CFRunLoopServiceMachPort + 214
      3   com.apple.CoreFoundation        0x912cdef9 __CFRunLoopRun + 1529
      4   com.apple.CoreFoundation        0x912cd696 CFRunLoopRunSpecific + 390
      5   com.apple.CoreFoundation        0x912cd4fb CFRunLoopRunInMode + 123
      6   com.apple.HIToolbox             0x996a0178 RunCurrentEventLoopInMode + 262
      7   com.apple.HIToolbox             0x9969feb1 ReceiveNextEventCommon + 494
      8   com.apple.HIToolbox             0x998457f4 _AcquireNextEvent + 79
      9   com.apple.HIToolbox             0x99832b6a RunApplicationEventLoop + 225
      10  com.adobe.ExtensionManager      0x0000445d main + 4417
      11  com.adobe.ExtensionManager      0x0000309e start + 54
      
      Thread 1:: Dispatch queue: com.apple.libdispatch-manager
      0   libsystem_kernel.dylib          0x996678d2 kevent64 + 10
      1   libdispatch.dylib               0x9545b73f _dispatch_mgr_invoke + 245
      2   libdispatch.dylib               0x9545b3a2 _dispatch_mgr_thread + 52
      
      Thread 2:
      0   libsystem_kernel.dylib          0x99666e6e __workq_kernreturn + 10
      1   libsystem_pthread.dylib         0x9582336d _pthread_wqthread + 939
      2   libsystem_pthread.dylib         0x95820eea start_wqthread + 30
      
      Thread 3:
      0   libsystem_kernel.dylib          0x99666e6e __workq_kernreturn + 10
      1   libsystem_pthread.dylib         0x9582336d _pthread_wqthread + 939
      2   libsystem_pthread.dylib         0x95820eea start_wqthread + 30
      
      Thread 4:
      0   libsystem_kernel.dylib          0x99666e6e __workq_kernreturn + 10
      1   libsystem_pthread.dylib         0x9582336d _pthread_wqthread + 939
      2   libsystem_pthread.dylib         0x95820eea start_wqthread + 30
      
      Thread 5:
      0   libsystem_kernel.dylib          0x99666e6e __workq_kernreturn + 10
      1   libsystem_pthread.dylib         0x9582336d _pthread_wqthread + 939
      2   libsystem_pthread.dylib         0x95820eea start_wqthread + 30
      
      Thread 6:
      0   libsystem_kernel.dylib          0x99660b4e mach_wait_until + 10
      1   libsystem_c.dylib               0x97110d58 nanosleep + 360
      2   com.adobe.ExtensionManager      0x0014c58b ScObjects::Thread::sleep(unsigned int) + 143
      3   com.adobe.ExtensionManager      0x0014c5eb ScObjects::Thread::wait(unsigned int) + 23
      4   com.adobe.ExtensionManager      0x001431b6 ScObjects::BridgeTalkThread::run() + 332
      5   com.adobe.ExtensionManager      0x0014caf5 ScObjects::Thread::go(void*) + 315
      6   libsystem_pthread.dylib         0x95822ecf _pthread_body + 138
      7   libsystem_pthread.dylib         0x95822e45 _pthread_start + 162
      8   libsystem_pthread.dylib         0x95820f0e thread_start + 34
      
      Thread 7:
      0   libsystem_kernel.dylib          0x99666e6e __workq_kernreturn + 10
      1   libsystem_pthread.dylib         0x9582336d _pthread_wqthread + 939
      2   libsystem_pthread.dylib         0x95820eea start_wqthread + 30
      
      Thread 8:
      0   libsystem_kernel.dylib          0x99666e6e __workq_kernreturn + 10
      1   libsystem_pthread.dylib         0x9582336d _pthread_wqthread + 939
      2   libsystem_pthread.dylib         0x95820eea start_wqthread + 30
      
      Thread 9:
      0   libsystem_kernel.dylib          0x99666e6e __workq_kernreturn + 10
      1   libsystem_pthread.dylib         0x9582336d _pthread_wqthread + 939
      2   libsystem_pthread.dylib         0x95820eea start_wqthread + 30
      
      Thread 10:
      0   libsystem_kernel.dylib          0x99666e6e __workq_kernreturn + 10
      1   libsystem_pthread.dylib         0x9582336d _pthread_wqthread + 939
      2   libsystem_pthread.dylib         0x95820eea start_wqthread + 30
      
      Thread 11:
      0   libsystem_kernel.dylib          0x99660a2e mach_msg_trap + 10
      1   libsystem_kernel.dylib          0x9965fad0 mach_msg + 68
      2   com.adobe.adobeswfl             0x0970f18f ExternalPlayer_Initialize + 465535
      3   libsystem_pthread.dylib         0x95822ecf _pthread_body + 138
      4   libsystem_pthread.dylib         0x95822e45 _pthread_start + 162
      5   libsystem_pthread.dylib         0x95820f0e thread_start + 34
      
      Thread 12:
      0   libsystem_kernel.dylib          0x99666516 __psynch_cvwait + 10
      1   libsystem_pthread.dylib         0x95823b7a _pthread_cond_wait + 842
      2   libsystem_pthread.dylib         0x9582382b pthread_cond_wait + 48
      3   com.adobe.adobeswfl             0x096bcf54 ExternalPlayer_Initialize + 129092
      4   com.adobe.adobeswfl             0x0948d34a 0x947e000 + 62282
      5   com.adobe.adobeswfl             0x096bcce7 ExternalPlayer_Initialize + 128471
      6   com.adobe.adobeswfl             0x096bcd3f ExternalPlayer_Initialize + 128559
      7   libsystem_pthread.dylib         0x95822ecf _pthread_body + 138
      8   libsystem_pthread.dylib         0x95822e45 _pthread_start + 162
      9   libsystem_pthread.dylib         0x95820f0e thread_start + 34
      
      Thread 13:
      0   libsystem_kernel.dylib          0x99666516 __psynch_cvwait + 10
      1   libsystem_pthread.dylib         0x95823b7a _pthread_cond_wait + 842
      2   libsystem_pthread.dylib         0x9582382b pthread_cond_wait + 48
      3   com.adobe.adobeswfl             0x096bcf54 ExternalPlayer_Initialize + 129092
      4   com.adobe.adobeswfl             0x0948d34a 0x947e000 + 62282
      5   com.adobe.adobeswfl             0x096bcce7 ExternalPlayer_Initialize + 128471
      6   com.adobe.adobeswfl             0x096bcd3f ExternalPlayer_Initialize + 128559
      7   libsystem_pthread.dylib         0x95822ecf _pthread_body + 138
      8   libsystem_pthread.dylib         0x95822e45 _pthread_start + 162
      9   libsystem_pthread.dylib         0x95820f0e thread_start + 34
      
      Thread 14:
      0   libsystem_kernel.dylib          0x99666516 __psynch_cvwait + 10
      1   libsystem_pthread.dylib         0x95823b7a _pthread_cond_wait + 842
      2   libsystem_pthread.dylib         0x9582382b pthread_cond_wait + 48
      3   com.adobe.adobeswfl             0x096bcf54 ExternalPlayer_Initialize + 129092
      4   com.adobe.adobeswfl             0x0948d34a 0x947e000 + 62282
      5   com.adobe.adobeswfl             0x096bcce7 ExternalPlayer_Initialize + 128471
      6   com.adobe.adobeswfl             0x096bcd3f ExternalPlayer_Initialize + 128559
      7   libsystem_pthread.dylib         0x95822ecf _pthread_body + 138
      8   libsystem_pthread.dylib         0x95822e45 _pthread_start + 162
      9   libsystem_pthread.dylib         0x95820f0e thread_start + 34
      
      Thread 15:
      0   libsystem_kernel.dylib          0x99666516 __psynch_cvwait + 10
      1   libsystem_pthread.dylib         0x95823b7a _pthread_cond_wait + 842
      2   libsystem_pthread.dylib         0x9582382b pthread_cond_wait + 48
      3   com.adobe.adobeswfl             0x096bcf54 ExternalPlayer_Initialize + 129092
      4   com.adobe.adobeswfl             0x0948d34a 0x947e000 + 62282
      5   com.adobe.adobeswfl             0x096bcce7 ExternalPlayer_Initialize + 128471
      6   com.adobe.adobeswfl             0x096bcd3f ExternalPlayer_Initialize + 128559
      7   libsystem_pthread.dylib         0x95822ecf _pthread_body + 138
      8   libsystem_pthread.dylib         0x95822e45 _pthread_start + 162
      9   libsystem_pthread.dylib         0x95820f0e thread_start + 34
      
      Thread 16 Crashed:
      0   com.apple.CoreFoundation        0x9126fbde CFURLCopyFileSystemPath + 94
      1   com.adobe.ExtensionManager      0x000d062d CMemoryMappedFile::CMemoryMappedFile(FSRef const&, bool) + 97
      2   com.adobe.ExtensionManager      0x000d0a72 CMacFileBuffer::CMacFileBuffer(FSRef const&, HFSUniStr255 const&, bool, bool) + 192
      3   com.adobe.ExtensionManager      0x000ad8e7 CFile::Open(wchar_t const*, unsigned int, bool) + 411
      4   com.adobe.ExtensionManager      0x0011cfb2 CMacrPluginConfigFile::load(CString const&) + 196
      5   com.adobe.ExtensionManager      0x000197dc CMacrExtensionManager::updatePluginFile(CMacrExtension const*, CMacrProduct const*, CMacrExtensionPaths const&, bool) + 126
      6   com.adobe.ExtensionManager      0x00028f3b CMacrExtensionManager::migrateFiles(CString const&, CMacrPath const&, CMacrPath const&, CMacrPath const&, CMacrPath const&, CMacrProduct const*, int) + 7253
      7   com.adobe.ExtensionManager      0x00029667 CMacrExtensionManager::migrateExtensionFromExtensionFile(CString const&, CString const&, CString const&, CMacrProduct const*) + 1377
      8   com.adobe.ExtensionManager      0x00029ae0 CMacrExtensionManager::migrateExtensionsFromProductPreferredFolder(CMacrProduct const*) + 574
      9   com.adobe.ExtensionManager      0x00029fa1 CMacrExtensionManager::migrateExtensionsFromProductsPreferredFolders() + 163
      10  com.adobe.ExtensionManager      0x00118d95 MigratePreferredExtensionCommand::execute() + 19
      11  com.adobe.ExtensionManager      0x000dce98 CommandExecutor_Impl::run() + 144
      12  com.adobe.ExtensionManager      0x000dceb3 CommandExecutor_Impl::runHelper(void*) + 17
      13  libsystem_pthread.dylib         0x95822ecf _pthread_body + 138
      14  libsystem_pthread.dylib         0x95822e45 _pthread_start + 162
      15  libsystem_pthread.dylib         0x95820f0e thread_start + 34
      
      Thread 16 crashed with X86 Thread State (32-bit):
        eax: 0x00000000  ebx: 0xa0cf1038  ecx: 0x00000000  edx: 0x9126fb91
        edi: 0x9126fb91  esi: 0x00000000  ebp: 0xb07ca7b8  esp: 0xb07ca380
         ss: 0x00000023  efl: 0x00010246  eip: 0x9126fbde   cs: 0x0000001b
         ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
        cr2: 0x00000000
        
      Logical CPU:     3
      Error Code:      0x00000004
      Trap Number:     14
      

       

      Any help Appreciated.

       

      Best,

      Aaron