What computer operating system was your Premiere Elements 12 running on? What computer operating system are you now trying to get the product installed? Same?
For now I am assuming Windows 7, 8, or 8.1 64 bit.
When you get the tryout looking dialog, does it include the choices of License This Product or Buy? If so, what happens if you click on License This Product?
How are you installing the program - from installation files from an online download or from installation disc from box packaging of the program?
If an online download from your Adobe Account/Orders, there should be 2 files for you to download...exe (Adobe Application Manager) and 7z (the program).
Have you attempted to update the Adobe Application Manager that is requested? Probably referring to
Please review and consider and then we can try to put it altogether.
Well, having to use the product for some work I am doing, I continued to try to solve the problem after posting and it is corrected now. I just re-entered the serial number and it works. So you know, I wasn't re-installing, installing, or anything. I simply started the program this morning and that's what happened. Thatnks for your fast response!
Wonderful news of your success and how you sorted through your own troubleshooting to find the solution. Very good job.
For me, so far Premiere Elements 12 has been the most challenging of the versions to install as well as reinstall.
Your follow up is appreciated by all.