I really need to talk to a person...this is frustrating. I initially set up Photoshop elements 12 on my desktop, then I got the free trial that included Photoshop CC and Lightroom 5. After my trial was up I bought it with the 9.99 plan. Now I am trying to get it on my laptop and the website says the only thing I have is Photoshop Elements 12. I still have Photoshop CC and Lightroom 5 and I have not cancelled it. I don't know if I used a separate email for that or if that is even possible when I was putting in Photoshop CC and Lightroom 5. I really need some help this is extremely frustrating. First I couldn't remember my email because the person that put it in used my work email without my permission which I never use, and finally I got that straightened out, and now I still cannot get it on my laptop. I just want to be able to use photoshop on my laptop since I got it for that because my desktop is super slow and is making everything a pain. Thank you. Crystal Fuchs
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html