1 Reply Latest reply on Jan 16, 2015 2:51 AM by greule

    Lightroom keeps telling me I am not connected to the internet.

    team SK

      Won't search for updates, cannot sign in etc.

       

      I am connected to the internet with other online programs running.

       

      Any ideas? Could I have somehow changed settings to disable connection to internet in the program?

       

      I am using windows 7

        • 1. Re: Lightroom keeps telling me I am not connected to the internet.
          greule Adobe Employee

          We have seen some instances on Windows where a user’s settings do not have TLS support enabled and in this case the user will be unable to connect to certain servers. This can be fixed by:

           

          1. On the Internet Explorer Tools menu, click Internet Options.

          2. In the Internet Options dialog box, click the Advanced tab.

          3. In the Security category, check Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 (if available).

          4. Note It is important to check consecutive versions. Not selecting consecutive versions (e.g. checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.

          5. Click OK

           

          Hope that helps.

          Guido