4 Replies Latest reply on May 13, 2015 6:33 AM by Linda Stinson

    Campaign workflow won't run

    Linda Stinson Adobe Employee

      Symptom

      Campaign workflow is stuck in the 'Start as soon as possible' state.

      5-12-2015 9-41-25 AM.png

      Cause

      Campaign Jobs technical workflow has failed:

      CampaignJobsTechWorkflow.jpg

      Fix

      Restart the Campaign jobs workflow.

       

      Preventative

      Administrators can click on the Monitoring on the Home page and the Monitoring instance Dashboard shows all workflows in need of assistance. Even better, one or more Administrators should add themselves to the Workflow supervisors Operator group and they will receive notification when this workflow is suspended (fails).