When I try to import video clips that I filmed in a (.mov) format my computer doesn't recognize it for some reason and premiere can't import the entire audio and visual clip, it just shows up as a blank audio file. I have an HP Envy x360 does the problem have more to do t=with the computer, the video clips, or the software? How could I fix the issue or change it into a more compatible format?
Do you have QuickTime installed on your computer?
Please provide some more details about the footage, your computer and the version of Premiere.