1 Reply Latest reply on Jan 16, 2015 2:24 PM by Peter Spier

    Hand tool won't stop. Help?!

    carolinem6852781

      I am using CS5.5 on a brand new mac book pro. Everytime I try to use Indesign the only tool which works is the Hand-grab tool, even when I click on a different tool. I restarted the computer which fixed the issue for about 10mins. I have checked the keyboard and there is no problem there. Is there any other way to fix this?

       

      Thank you.

        • 1. Re: Hand tool won't stop. Help?!
          Peter Spier Most Valuable Participant (Moderator)

          Most likely a conflict with something else you're running, but please try a couple of diagnostic tests:

           

          Start the Mac with the Shift key held down and work with ID long enough to know if the problem recurs. If it does not, that's pretty conclusive for a conflict with a startup program.

           

          If the problem persists, create a new user and log in on restart using the new user. Again run long enough to know if the problem returns. If it does not, that indicates a user account issue, and trashing the prefs may solve it. See Replace Your Preferences