Ive had the trialversion for photoshop and lightroom and took a membership yesterday (12.99€/month).
Everytime i open my creative cloud it says my trialversion is gone and i need to buy a membership.. BUT I DID..:(
Anybody has any idea? I didnt receive a serialnr or so, only an ordernumber..
And i cant find any way to try and reach Adobe customerservice.. There's a number, but its not working..
I have EXACTLY the same problem. I'm going out of my mind as I'm going round in circles, installing Creative Cloud, trying open Lightroom, being asked to pay for another membership - and so it goes on. But I paid for a full annual membership, in advance, and so i cannot understand how ADOBE have made this so unimaginably complicated for people to use.
Please do let me know how you solve this problem, if/when you do. I will do the same for you.