I am having a problem entering my redemption code. I can enter numbers but not any letters. It's like the computer is locked up when I try. My letters work on any other application
It sounds like you are trying to use a redemption code (alpha-numeric) where you are supposed to be using a serial number (strictly numeric). A redemption is normally used to acquire a serial number... the serial number is what you enter to activate the software.
Redemption Code Help